Green Mountain Auto World / Englewood, Colorado

Rating: ★★★

Auto Repair & Service

Address: 345 S Union Blvd, Englewood

Postal code: 80228

Phone: (303) 980-6626

Quality Automotive Parts, Service and Repairs.

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Reviews:

I have been using Mark and the people there for almost 20 years. They have been fair and taken very good care of me over the years. I have been in a bind a few times, and they always go the extra mile to get my vehicle and situation handled. I tell everyone I know about Green Mountain Auto World.

Larry P. / 11/22/2013

Summary: Green Mountain Auto World recommended $1800 in repairs. I decided to take my vehicle to a different shop for a much better price. The new shop was BBB A+ rated. The new shop informed me that all I really needed was an alignment and that all the other work Green Mountain Auto World recommended was not needed. The new shop even questioned if the work Green Mountain Auto World claimed to have done was ever ... view moreactually performed. Summary: Green Mountain Auto World recommended $1800 in repairs that I later discovered were not needed. A BBB A+ rated shop even questioned that the work they claimed to have done was ever actually performed. My vehicle developed significant road noise and I took it to Green Mountain Auto World because it was close to home and I thought I would give them a try. They came back to me saying not only did I need both my front bearings replaced but also all four struts replaced and adjust my alignment for a grand total of $1800. I told the shop to hold off on repairs until I called back (so that I could call other shops to get quotes for the work). When I found a significantly lower price at a local reputable shop I called Green Mountain Auto World back and told them I just wanted to pay the diagnostic fees because I would be taking my car elsewhere. To my surprise I was told that it was too late and that work had already begun on my car. I told them to stop whatever they were doing because I was going to come pick up the car anyways. I took my car to a BBB A+ rated shop, and told them I needed bearing work, struts replaced and my alignment done. To my surprise the new shop called me that night and told me that the only thing my car needed was an alignment (for $60). My struts were fine and my bearings were in good shape. In addition to that, the new shop told me it looked like the bearing Green Mountain Auto World claimed the repaired had not even been touched. In short, it sure seems like Green Mountain Auto World wanted to take me to the cleaners for work that didn`t need to be done, and charged me $350 for work they possibly never performed. I made a very polite call to the owner of Green Mountain Auto World to request a refund for the work (because there were significant doubt that is was needed, or even performed). The owner was extremely belligerent on the phone and refused to reasonably address my concerns. All I can do now is to put a stop-payment on my credit card and file a complaint with the BBB. Be very careful before going to Green Mountain Auto World. In my experience they will recommend expensive work that may not need to be performed and if there are problems deal rudely with you and in my experience wrong you greatly.

JSTEWA / 4/2/2013