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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Kia Stinger GT | Autoblog Minute

Kia debuted the new hatchback grand tourer at the 2017 Detroit Auto Show. Kia Autoblog Minute Videos Original Video autos kia stinger gt

2020 Kia Forte GT Road Test | Budget-friendly sport compact

It’s slim pickings out there for sport compact buyers. Just a decade ago, inexpensive sporty cars were relatively plentiful. Now? Not so much. If thereÂ’s any silver lining, itÂ’s that the few remaining small enthusiast sedans and hatchbacks are by and large quite decent little cars, this 2020 Kia Forte GT included. They also seem to be coming from the darndest places. Back when Mazda and Mitsubishi were still building cars like the Mazdaspeed3 and the Lancer Ralliart, Hyundai and Kia were effectively nowhere to be found in the sport compact segment. Yeah, the Tiburon existed; what more do you want us to say? Today, these Korean juggernauts are producing several affordable, enthusiast-friendly models. While itÂ’s no Stinger, the Forte GT boasts some reasonably credible specs. For starters, itÂ’s powered by a 201-horsepower, 1.6-liter turbo-four that also produces 195 pound-feet of torque. It can be ordered with either a six-speed manual or a seven-speed dual-clutch automatic. The GT also gets bigger brakes up front (12-inchers rather than the 11-inch discs on the base car) and larger wheels with optional Michelin Pilot Sport 4 summer performance tires. Plus, it ditches the base ForteÂ’s twist-beam rear suspension in favor of a multi-link setup, which improves both ride quality and handling. ThereÂ’s a weight penalty to all this added kit, of course. The GT checks in at 2,989 pounds with the six-speed and 3,079 with the dual-clutch unit, amounting to about 300 pounds of added heft compared to a plain-Jane Forte.  The dearth of alternatives in this segment makes it somewhat difficult to put these numbers into context, but the best analogs (aside from the equivalent Hyundai Elantra) would be the VW Jetta GLI and the Honda Civic Si. Volkswagen and Honda have been in this game for decades, and it shows; the GLI has the Forte GT beat by just about every measurement save one – curb weight. The VW is as much as 300 pounds heavier depending on equipment, which is noteworthy considering their dimensions are otherwise just about identical. The Civic is lighter but otherwise goes pretty much spec-for-spec with the Forte GT. The HondaÂ’s edge comes from a helical limited-slip differential and an adaptive suspension, neither of which is found on the Kia. We sampled a loaded-up 2020 Forte GT with the dual-clutch automatic, and for better or worse, we found its real-world performance lined up just about perfectly with its spec sheet.