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River Oaks Honda / Whiting, Indiana

Rating: ★
25 years in Business
New Car Dealers
Address: 17220 Torrence Ave, Whiting
Postal code: 60438
Phone: (708) 868-0100

Quality Automotive Parts, Service and Repairs.

We are an authorized independent service center featuring ACDelco parts. We offer a full line of over 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete parts catalog please visit our website or feel free to call or come by our location anytime during business hours. ACDelco.

New Car Dealers
discover, master card, visa
Open hours:
Mon - Fri 9:00 am - 9:00 pmSat 9:00 am - 6:00 pmSun Closed


We were very interested in a new 2012 Honda Civic LX. We negotiated a specific out-the-door price and financing rate with their online representative, Tina,via email. She assured us this price had been approved by her management and the car was ready to be picked up. I took the day off of work and we made the 1.5 hour drive to the dealership. We arrived at the dealership ready to complete the purchase at the previous... view morely agreed upon price and financing terms. However, none of the management would honor the agreed upon terms, even though we had the email thread to show them the price and financing rate had been agreed to. They insisted on adding on a $1,589 "Pro Pack" that we did not request, nor agree to. They said that every one of their cars had to have this "Pro Pack" added on. They had NEVER mentioned anthing about this additional fee during our negotiations. When we called them on this they said that the internet sales rep, Tina, did not have any negotiating power and should have mentioned the "Pro-Pack." So why then did Tina say the deal was negotiated and agreed to and that the car was ready fo pick-up? The Manager and General Manager were disrespectful and unprofessional. Finally, the GM said he would lower the price oft this "Pro-Pack" to $500 as that was their price for this add on. We left without purchasing the car. They did not honor our previous negotiations. BEWARE, by their own word they admitted that they make over $1,000 on this "Pro-Pack" on every car they sell. This so called "Pro-Pack" includes such things as mud flaps, all- weather mats, trunk mat, door guards, etc. Regardless of whether you want those options or not they add that $1,589 to the price of the car. They were SHAMELESS. I will never consider doing business with them again. I will be contacting Honda Corporate so they are aware of this dealer`s unprofessional conduct. I will also be making a complaint to the city`s Better Business Bureau. Finally, I will let as many people as possible know of this situation and to stay away from this dealership.
davonna.quernemoen1989 / 2/29/2013

davonna.quernemoen1989 / 2/28/2013

I went online looking for a 2011 Nissan Rouge, well I found several but the sales rep at this dealership was convincing so I went to look at the car, it needed a little paint touch up but other than that it was fine. The car drove okay, I got the car realize when I got home the finace papers where different than what I was told. A week later the car was driving funny I took it to the dealership to find out that the t... view moreransmission needed to be replaced. I also found out that the one owner listed was for a rental business. They would not allow me to get another car the manager and the GM was rude I even dealt with there cunsumer affairs which was no help. I`m stuck paying 30,000 dollars on a car listed at 15,000 for 6 yrs please do not go to this place of business
GreenAngelica / 2/4/2013

I flew in from out of town after speaking with Jeremy for almost 2weeks. I should have known by his pushy nature that he wasn?t knowledgeable about the car I was purchasing (Mercedes S600). I flew in and he didn?t even come into the airport to get me?! How was I supposed to know where I was going? We get into his car and he has a BREATHALIZER MONITOR, attached in his car that he is actively blowing in to keep the car... view more on. POOR FIRST IMPRESSION!!! The car was BEAUTIFUL but the keys didn?t work. The key wasn?t coded for the damn car? Couldn?t lock it or pop the trunk. What they didn?t know is that I already made an appt with a local Benz dealer to give the car a good once over before I signed anything. The car has 3 MAJOR SAFETY ISSUE. A BAD BELT, A BENT RIM, AND A BAD TIRE! So the manager( I assume Tony Preston) tried to explain to me that all of these items are considered WEAR AND TEAR Items!! So I asked the rep from the Benz dealer if this car is safe to drive home and his exact words were "Ooh hell no!" So we get back to the dealer and the master tech named Jerry explained to me that he changed and checked all the belts on the engine, what he didn?t know is that I baited him and told him it is more than one belt on the car. So the deal went south and then they wouldn?t even take me to a hotel!! Thank God one was behind the dealer!! The next day they call me on speaker trying to apologize and make a deal. How can you seel a car to someone knowing it has issues and totally ignore their concerns. I kindly let them know that they are not getting one dime from me until those repairs are done by someone NOT THEM!!! THEY ARE ALL LIARS AND CHEATS! BUYER BEWARE PLEASE!!!!! THEY ARE SNEAKY AND WILL TELL U WHATEVER YOU WANNA HEAR TO GET YOUR $$. A total waste of $ and my time!!! I wanna fly back to Lansing just to spit on them!!!!
pwv143 / 11/9/2010

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