Diamond Auto Sale / Whiting, Indiana

Rating: ★

New Car Dealers

Address: 7341 S Harlem Ave, Whiting

Postal code: 60455

Phone: (708) 546-0209

O?ˆ™Reilly Auto Parts and CSK Auto - offering the best combination of inventory, availability, quality and service at the most competitive prices. Better Parts?ˆ¦Better Prices, Everyday!

O`Reilly Auto Parts, now combined with CSK Auto, is the third largest auto parts retailer in the US. The combination of O`Reilly`s midwestern and southeastern foothold, along with CSK`s dominance in the western US, has created a stronger,

Reviews:

Before I purchased a 2004 Lincoln Navigator, Diamond Auto Sales offered to fully repair the suspension, and replace two tires with steel belts exposed. We had reached an understanding that I would not purchase this vehicle unless these repairs were made. I purchased it on 9/7/13, & did not receive delivery of the vehicle until 9/10/13, as they were making the repairs they agreed to. Upon delivery of the vehicle, they... view more claimed to have repaired the suspension, & advised me that they had 2 used tires reserved at a tire shop. I paid $140 for the tires, both of which were not balanced & were not appropriate for my vehicle, as they were offroad tires. I took the vehicle to Bob Rohrman Schaumburg Lincoln, for an inspection, where their mechanics verified that the suspension was not fully repaired. I not only paid $130 out of my pocket for the inspection, but also paid $650.61 to make some of repairs that D.A.S. falsely claimed to have made. The Service Advisor from Bob Rohrman Schaumburg Lincoln, has asked me to provide his contact information, to verify that D.A.S. did fail to fully repair the suspension. His contact information is: Roger Gutierrez, (847) 278-3333. I have not only currently spent $820.61 out of my own pocket on repairs D.A.S. agreed to make, but have been left without transportation, as the vehicle still needs repairs. This has jeopardized my employment, income, and livelihood. I called D.A.S. about the suspension, and did not receive a return phone call. I finally made contact with them today, 10/2/13. They advised me that they purchased and repaired only one suspension sensor from Ogden Lincoln, ((630) 968-5600). They are not willing to reimburse me for my out of pocket repairs, but offered to look at it, if I drove it in. The state in which the vehicle is in, does not allow me to make the hour drive to their dealership. They also are refusing to contact Bob Rohrman Schaumburg Lincoln, to verify that the suspension was still in need of repair, before I accepted delivery of the truck. I have gone ahead and filed a complaint to the BBB, in hopes that this issue can be fairly resolved. - Matthew Dewig

Tiffany F. / 10/3/2013