Doug`s Lynnwood Mazda / Edmonds, Washington

Rating: ★★★

New Car Dealers

Address: 22130 Highway 99, Edmonds

Postal code: 98026

Phone: (425) 774-3551

E-mail: sales@dougs.com

I went in to have my oil pan replaced in March as the plug threads were stripped. They gave me call saying it looked pretty new and asked if I was sure I wanted it replaced. I told them to check the threads on the plug and if they were indeed stripped, go ahead and replace it. They replaced the oil pan and told me it was ready, saying the threads were stripped. I picked up the car and started to remember that mayb... view moree I did already have it replaced. I did some digging and realized I did replace it 9 months ago. An embarrassing memory lapse, yes, but I was MORE frustrated by the fact that I just paid $600+ to replace a new oil pan. I called them back, confused as to how the threads could be messed up on this NEW oil pan. I picked up the original oil pan from the dealership, took it to the original garage that replaced it, and watched him completely screw and unscrew the plug with no problem! I called the dealership back and they immediately changed their story, saying the threads were ""slightly worn"" and they had clear written direction from me to replace the oil pan. I told them very clearly, ""do not change the oil pan unless the threads are stripped"". They LIED to me and said they were stripped and then changed their story after I called them on it. I talked with everyone in the chain of command up to the manager of the parts & service department. They eventually gave me a partial refund on the parts, but far from what I spent on a completely unnecessary part replacement. I felt deceived and will never go to this or any Hyundai dealership again.

shawnk763 / 6/9/2012

I was hit by an uninsured driver and given a small amount of money by my insurance company to replace my 2003 Hyundai Elantra. I went to Doug`s Hyundai in Lynnwood, WA and talked to Rianna who walked the lot with me asking me what I could spend and what I wanted to purchase. There was nothing in my price range on the lot and I had no ability to borrow in excess of what the insurance company was paying me. Rianna... view more introduced me to Tyger and between the two of them they found a car in their computer which was had just been traded in. It was not even through the service department yet. It was practically my car, but better. The car had one owner who did all their maintenance at Doug`s Hyundai. I had to come in a few days later to test drive. On that day I met with Tim. I felt like family in the way each person dealt with me. I test drove and bought the car. Tim worked with me and even met me 1/2 way to make sure I could buy the car. All 3 - Rianna, Tyger and Tim were there when I came back the next day to sign the paperwork and they made me feel like I was their only customer. I didn`t spend a lot of money, but I will buy my next car from them. I bought my original Hyundai Elantra in 2003 from Doug`s too and I won`t go anywhere else. If you need a car, check them out before buying -- It`s worth it.

Terri Odell / 2/15/2011

We were pleasently surprised to have a non-stereotypical car buying experience at Doug`s Lynnwood Mazda. From the moment we stepped onto the lot we were treated as guests and we never felt any pressure to buy. One of the things I appreciated most was that we were not shown cars we were not interested in (which appears to be standard operating procedure at other lots) and we were not pressured to spend more than we ... view morefelt comfortable spending (also standard at other lots).
Our Sales Associate, Bob Wyner, was very courteous and professional and is just an all around great guy! He was very patient with us as we thought through making a purchase and asked endless questions. Once we had reached a decision and had come to an agreement, the paperwork went smoothly and we were on the road before long.
After the outstanding experience we just had, we will definetely make Doug`s our first stop the next time we are in the market for a car, and we reccomend you stop in and see them!

JJAG / 1/24/2011

After purchasing a vehicle today from Doug`s Lynnwood Mazda, I can easily say that it was the best car buying experience I have had. Each and every person we worked with along the way was professional and friendly. From Alberto and Duane who helped with test drives and sale details, to their sales manager Jim who honestly broke down the numbers, and Dale who spent time walking us through the signing, we were pleasa... view morently suprised at every turn.

They had a great selection of cars, each in much better condition than others we had seen at other lots. Once we narrowed in on the one with all of the bells and whistles we wanted, the sales process was honest and stress-free. I am not one to make quick decisions, and they didn`t pressure us at all. We told them we needed to sleep on it and they were respectful of the choice and we left feeling even better about their service.

After careful thought, we ended up going back the same day, much of the decision based upon the great deal and great service we received. If you worry about car buying and dread the hard-sale, visit Doug`s Mazda for a refreshing change of pace.

Marley22 / 12/3/2010

I went here to purchase my first car. The salesmen were unprofessional and misinformed about the car, but I had already done my research and purchased the vehicle. I was told to come back the next day to do the trade and pick up the vehicle (after waiting 4 hours). The next day, The trade and the deal signing took 5 hours, because they didn`t tell us what paperwork was needed to actually complete the sale. I had t... view moreo return the next day, with additional requested paperwork. Over the course of the next couple of days, the salesman called and said I had to come in and sign additional paperwork. I came in and no one had record of me needing to sign any additional paperwork. Then the dealership starts calling saying our insurance was cancelled. The hound my cell phone and start calling my work. Of course the insurance was canceled it was on the trade. At this point I am frustrated with the incompetence of this dealership, I ficilitate them with the correct insurance information, and call back to make sure that they have received it, and to complain about their improper conduct regarding the use of my work number. I am yelled at over the phone, called a liar, and will be returning the car this evening due to their lack of customer skills, and incompetence. You would think they had never actually sold a car before... AVOID THIS PLACE LIKE THE PLAGUE! Their are many dealerships out there that will treat you how you should be treated!

SarahD1984 / 10/29/2010

A few years back I purchased a used car at Lynnwood Mazda on Highway 99. I am not a big fan of going to car lots but my experience at Dougs was easy, very relaxed and definitely had a comfortable feel.

Recently, I took the car in for some service work. They analyzed my problem quickly and gave me an update on what my car needed.

I was given a loaner car and treated like I was the only customer the... view morere. It was nice for a change knowing that I wasn`t being duped by an untrustworthy mechanic. I haven`t stopped telling people how great my experience was at Doug`s Lynnwood Mazda. They made a big fan out of me and my family. Not only will I go there for all of my car service needs, I will always know I was treated fairly.

Go Doug`s!

skstephens / 2/24/2010

I always am on the defensive when thinking about buying a car, and that sleaze-balls are out there to pull one over you. Not the case at Doug`s, which I found out was a family owned and operated! They actually seem like nice and decent people! The salesmen were nice, and helpful, too. I also go and get my car serviced there and I have always had a great experience. They always take the time to explain everything... view more to me, and I never feel taken advantage of. I don`t know what they put on my car, but my Mazda 5 (awesommmme car!) comes back smelling great and is super clean.

etheli / 2/8/2010

Phoned Friday 18th December 09 to ask when the `air bag warning light` on the dashboard should be checked on my gorgeous little Mazda Tribute. Spoke to the reception lady first who correctly put me through to the service dept man. He was clear and concise stating that the air bag would not `go off` if the light was on but should be checked. He clearly stated that they were not open weekends but if i gave him my name ... view moreand details as my name did appear on the computer i could call in Monday 8.10 am to have a `technician` check it out. Very good service up to this point only! Went in on Monday 8.10 am to be told that my booking was not on the computer and they don`t make bookings for Mondays over the weekend and that all the `techs` were busy already and had i taken the persons name that i had spoken to when i booked it? I said no as i wouldn`t expect to keep a name to refer to if my details had been recorded and their system worked. Not helpful and a kind of `Monday morning, the world stinks` vibe. Moral of the story `If you book in for repair or service, take the name and number of the employee you speak to in case the computer says no on Monday morning`

Geraniums / 12/21/2009

I bought a Mazda 3 from them 4 months ago. It only had 25k miles on it. 5k miles later, I need all new tires because the tread is worn. I called the office and one of the salespeople -hung up on me-. I spoke with the manager, and basically there is nothing they can do once you drive off the lot. He then offered me a ""free oil change"" for my trouble, even though I was already told that my first oil change would be f... view moreree. Stay classy, Doug`s.

RGreens / 3/31/2009

Service Department is very unhelpful. I am very dissatisfied with their ability to help.

Last Friday I had a light go out in the center console of my Mazda 6. I called Doug?s Lynnwood Mazda service department on that day and they were already closed. Then I called Saturday and they said the service department was closed Saturday and to wait till Monday to schedule an appointment. When I called back Monday to s... view morechedule an appointment they said the warranty ran out. Guess when it ran out? SUNDAY!!! I said well I called you guys Friday and Saturday to set something up but you were closed and you guys told me to wait till Monday to schedule something. They wouldn?t help me out and when I asked to speak to the manager the manager wouldn?t even think about it or try to help out in anyway. I told them the problem started before the warranty ran out and it wasn?t my fault. The head manager Jerry said, ?Well I was here for 12 hours on Friday.? I told him that his front desk lady said service was closed so I couldn?t talk to anyone anyway. I called at about 530. In the end they said sorry the warranty is out. I believe that is just bad customer service to not even consider helping out a long time customer.

This isn?t the first time that the service department has failed to satisfy me. A few years ago I came in because the check engine light came on. When I took it in they said it was just a gas cap leak so just tighten the gas cap and the turned off the check engine light. Well of course the check engine light came back on and I had to take it in again. Then the service department tried to change the gas cap with a new one and sent me on my way. Again the check engine light came on and come time find that the gas cap they put on wasn?t even for a Mazda 6.

kkwong5 / 10/6/2008

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