University Volvo / Newell, North Carolina

Rating: ★★

27 years in Business

Auto Repair & Service, New Car Dealers, Automobile Leasing

Address: 7716 N Tryon St, Newell

Postal code: 28262

Phone: (704) 547-1095

Call us for great results/fair prices!

Reliable Collision & Painting in Raleigh, NC is a full service auto body repair shop and collision repair specialist that provides only the best in customer service, collision repairs, frame and bodywork, painting and re-finishing. We repair and paint all makes and models, foreign or domestic vehicles. Located in Raleigh, North Carolina Reliable Collision prides itself on employing a highly trained staff of auto body specialists and technicians who ensure that every car is returned to the customer in only the best condition.

Categories:

New Car Dealers, Auto Repair & Service, Automobile Leasing

Payment:

master card, discover, visa

Open hours:

No info

Brands:

Volvo

Reviews:

Beware of this service department

This posts reports an unscrupulous transaction ?ˆ“ if not illegal behavior - I recently encountered with the service department at University Volvo in Charlotte, NC on June 27, 2013. In short, the service department at University Volvo ?ˆ“ Tonya Burleson and Greg Summers in particular - attempted to force me to purchase about $1000 of repairs before they would honor the replacement of my catalytic converter under th... view moree warranty ?ˆ“ even though they confirmed my car qualified for replacement under the warranty. To fulfill the warranty work, University Volvo wanted me to purchase other repairs that ?ˆ?could be?ˆ? related to the issue ?ˆ“ saying ?ˆ?they have no real way of knowing if they are contributory or not until they implement them?ˆ?. Not only did they want me to purchase unnecessary repairs, but they required me to drive the car over 75 - 100 miles (after the repairs) which may have pushed me out of the warranty period (see attached receipt). Tonya said there was nothing if that happened she could do but would certainly represent my case to Volvo. The catalytic converter was subsequently replaced under warranty without any additional repairs or hassle by a different Volvo dealer (Volvo / Saab of Charlotte. I wonder how many other unsuspecting customers have been extorted out of money by this dealership. I checked the yellow page reviews of this dealer?ˆ™s service department. The reviews of the service department seem to be indicative of the experience I had ?ˆ“ and the service manager T.J. (Tonya) Burleson in particular. At one point, Tonya told me that she ?ˆ?only has problems with customers who are getting advice from 3rd party mechanics?ˆ?... meaning the uninformed car owners. My goal now is to protect others.

jlangenwalter / 7/15/2013

I have had 2 Volvo`s serviced at University Volvo for the past 5 years. They have always been prompt, courteous and professional in all interactions. I would highly recommend University Volvo for both service and sales.

Chipper73 / 4/5/2013

Bought convertible about 1.5 years ago. First Volvo. Great price/process and great service since. The 5-year full service, including maintenance, is true -- only thing excluded so far has been tire rotatation. No attempts to gouge or add-on like some dealerships/garages. Purchase price negotiated by internet, phone and email, so when we arrived, no issues; best price on East Coast and only slightly above cost --... view more and not much more than used car. Particular kudos to AJ in the showroom and Jean-Paul in the service department. Only thing preventing 5-stars? ... Update that waiting room and ensure there is a coffee table or work space!

NameRedacted / 1/16/2013

NameRedacted / 1/15/2013

Took my Volvo to University Vo...

Took my Volvo to University Volvo and was well taken care of. Their service department was friendly and informative! Will definitely be going back!!!

ChristineRRR / 1/5/2013

Although I do not have a Volvo...

Although I do not have a Volvo (yet) but that never stopped them from giving me the best service. Tonya, John Paul and Greg are absolutely wonderful to work with. I have watched each and everyone of these people be kind and attentive to not only me but others. I would definately recommend University Volvo to all. Thank you all for catering to me and my Ford until I purchase my Volvo. It will definately come from... view more University Volvo.

patti.fogarty.3 / 12/19/2012

I have had a couple of issues ...

I have had a couple of issues with University Volvo. Until about a year ago they have been very helpful. However, I never really had an issue that needed helping. Recently I required assistance from two of the mangers (service manager, Tonya and parts manager, Dwayne). Dwayne was very helpful and had great customer service skills. Unfortunately, I can not say the same about Tonya. Although she says all the righ... view moret things, her tone is definitely not friendly and customer service is not a priority of hers. I did not feel she cared to maintain a customer relationship.

aniken / 9/5/2012

SERVICE DEPT NIGHTMARE

Service dept is unhelpful and rude! Beware go elsewhere..tanya the service manager is the worst. If you have any recall issues find another dealership. They often lie about what`s wrong..what needs to be fixed..and what they have fixed. My car only has issues when I`ve had them look at it. Try bakers volvo or volvo on central ave affordable and consistent unlike university volvo! Good luck!

nunezmichey / 1/18/2012

Service Department SLOW and Expensive

I have had two cars serviced at this location. Typically cars are not ready when they are supposed to be. I normally drop off the car the day before service and it ussually not ready until 2-3 hours after scheduled pick up time. WHen you attend to pick up car be prepared to wait 15-20 minutes to get your keys and the bill to pay for service. Last time I picked up the car it would not start and the battery was dead be... view morecause the service technician left the lights on and drained the battery. When they charged the battery they broke the spring on the cargo door in the back of the car. I would not recommend this service department to anyone. It is slow, over-priced and dealership does not value its customers. Unfortunately it is the only dealership in the north end of Charlotte. They are the only catered in town!

BruceinCharlotte / 8/32/2011

Wish I didn`t own a Volvo

I do love my Volvo for the safety factor but we have put so much money into it!! My car broke down yesterday and after having it towed to one mechanic, and then another for a second opinion, they BOTH told us it was the Fuel Pump. We realized that it was just replace (because of a recall) last May. Therefore, it was under warranty. We had it towed to University Volvo so they could replace it for free...so we thought.... view more They called us and let us know that it was not the Fuel Pump (that would have been covered) but it`s a sensor in the Fuel Tank and it will be over $500! We told them that two others had told us otherwise. They basically just disagreed - We said we were going to have it towed to another place and they said we`d have to first pay the $110 diagnostic fee! We never even were told about this in the first place!!! I am so frustrated but don`t see any other way to fix it...now we`ve paid 2 diagnostic fees already...arg!! NEVER buying another Volvo!! Bad Customer Service...NOT `VOLVO FOR LIFE` for me!

richie704 / 3/4/2011