Elite Motors / Fallston, Maryland

Rating: ★★

Used Car Dealers

Address: 1203 Old Mountain Rd S, Fallston

Postal code: 21085

Phone: (866) 595-6470

My experience with Elite Motors has really been great. I don`t have the best credit, but that didn`t matter to them. They treated me with respect as if I was a perfect 800 credit customer. I felt very little pressure when choosing my vehicle and felt really comfortable with the entire experience. Wonderful, family-friendly staff. I was able to purchase a 2009 Honda Accord at a very reasonable price. I tend to do a ... view morelot of planning and research before making a large purchase, and their price was well below the competitors. I now have a great, problem-free car and because they were able to get me financed, I will be able to improve my credit. I will definitely be a returning customer. A+ customer service and communication. I highly recommend them. Thank you Elite!

AMC2185 / 1/7/2013

Elite motors was great when we purchased our van in march of 2011. They were very friendly and helpful. The van looked and ran great but because it was a 2006 we decided to buy a really good warranty for it. The price was tacked on to our payments and I was really happy with Elite overall. Now, however, the van needs a new transmission. When the mechanic contacted the warranty company to file the claim we were ... view moretold that the dealership never paid the warranty company and because it has been 8 months since we purchased the van the warranty might not be honored. The employees at Elite have not been apologetic and I have been constantly having to call them because they won`t return my phone calls. My van has been at the mechanics for 5 days now and Elite treats the problem like it`s no big deal. We paid for a warranty to protect us and Elite failed to do their job by paying it. I will definitely go somewhere else when buying my next vehicle. Elite is a scam.

kgibson1023 / 11/21/2011

I do not understand what the other people are talking about, I`ve bought 2 vehicles from this place. one had a minor motor noise (which is expected when buying a USED vehicle) and when brought to the attention of staff the problem was resolved with no arguments. The second car was perfect in every way. I guess the other people don`t understand USED is USED not new it wont be perfect if you want a perfect car spend... view more double the money and buy a new one. The prices at Elite motors are fair for the condition of the vehicles on lot compared to other reputable dealers. With that said i will be more than happy to continue buying from these people and will definitely tell my family and friends that this is the place to go for all needs from buying a car to servicing the vehicle.

automan5 / 10/18/2011

BAIT AND SWITCH!! VERY UNPROFESSIONAL, CARS ARE JUNK AND HIGHLY OVERPRICED... I found a vehicle advertised by Elite Motors that I was interested in purchasing (2007 Ford Escape). The online photo showed an all-white truck with fog lights, in excellent condition. I spoke to a salesman over the phone who offered me a "good deal" on the vehicle. I drove an hour and a half to purchase it. Upon arrival I... view more was taken to a completely different vehicle. The make and model was the same but the vehicle was in very poor condition. It had a different color bumper, had dings, dents and scratches all over, rusted and very dirty, poor condition. After asking for an explanation I was first told "I don`t know". Another person said the advertising person was just lazy and didn`t feel like taking photos of the actual car, so they pulled pictures off of the internet. I drove several vehicles on their lot, all were in very poor condition, noisy motors (obvious major problems) and highly over-priced. Everyone who worked there looked as if they had just rolled out of bed, very sloppy and unprofessional. We were ignored for several minutes upon arrival, I had to seek out the person whom I had spoken to on the phone. This place reeks of SCAM.

hlsbbe / 10/12/2011

BAIT AND SWITCH!! VERY UNPROFESSIONAL, CARS ARE JUNK AND HIGHLY OVERPRICED... I found a vehicle advertised by Elite Motors that I was interested in purchasing (2007 Ford Escape). The online photo showed an all-white truck with fog lights, in excellent condition. I spoke to a salesman over the phone who offered me a ""good deal"" on the vehicle. I drove an hour and a half to purchase it. Upon arrival I was tak... view moreen to a completely different vehicle. The make and model was the same but the vehicle was in very poor condition. It had a different color bumper, had dings, dents and scratches all over, rusted and very dirty, poor condition. After asking for an explanation I was first told ""I don`t know"". Another person said the advertising person was just lazy and didn`t feel like taking photos of the actual car, so they pulled pictures off of the internet. I drove several vehicles on their lot, all were in very poor condition, noisy motors (obvious major problems) and highly over-priced. Everyone who worked there looked as if they had just rolled out of bed, very sloppy and unprofessional. We were ignored for several minutes upon arrival, I had to seek out the person whom I had spoken to on the phone. This place reeks of SCAM.

holsbabe / 10/11/2011

Where do I start? We bought an SUV from Elite, and have had nothing but problems ever since. To make a super long story short, I`ll say that the owner puts vehicles on the lot, knowing there are problems with the vehicles. Then the salesmen promise to fix things, yet you`re given the run around and treated like a nuisance. We were told when we financed our vehicle that a fee of $1034 would be added to the cost of the... view more vehicle because that`s what our finance company does when they give a loan out, due to our credit situation. In fact, that was not true. We were told to tell our loan company that everything was fine with the vehicle, which we told them about all the problems, and the fee was actually the fee the dealer was to pay for the loan, so we were lied to. I personally visited the dealer atleast 10 times to have things fixed that should NOT have passed MD Inspection, such as a tire with 3 punctures, an exhaust leak, a broken hub assembly in the rear of the vehicle, and a headlight out. There was also an issue with the airbag light being on, panel lights out (for a/c, radio, 4WD features, etc). We realized we bought a used vehicle, but there were just too many things wrong with it. At first, when we were told everything would be corrected, we were ok with everything. But over the course of a month, we were jerked around numerous times. We`d show up to have something fixed, and the parts weren`t there. Or they`d wait until we were there, and tell us we had to reschedule. We asked for the inspection sticker, and were told numerous times that they had to find it. I brought the vehicle in to have it serviced again, and they gave me a `loaner` vehicle off of their lot to use for the afternoon. The airbag light was on it that vehicle, too. Later that day, they lent me another SUV for the night and the engine light was on in that vehicle. Every time I went there, there were other irrate customers waiting to have major issues fixed with their vehicles. There were always parts piled up around the owner`s desk for customers that needed work done. And as I sat there, waiting on my vehicle, the phone rang off the hook from customers wanting to have things repaired. The salesmen agreed with us that vehicles were put on the lot with problems, and if a customer complained, THEN they fixed it. So inexperienced customers probably assumed a used car was supposed to have issues. One morning, as I waited for someone to show up at the dealer, I spoke with a man who was also having problems with his SUV and the customer service they weren`t providing. He also said he was hit with the loan fee, which they slickly add to the selling price of the vehicle itself. We still don`t have the airbag fixed, which could cause it to malfunction in an accident. We showed up to have it done, and were told once again that the mechanic was in the hospital and that there were no parts. It was on this, the 10th or 11th day at the dealer, that I got mad. The owner screamed at me and told me not to come back until the parts were in, despite his wife making the appointment for me to be there that day. He screamed and cursed and said he would not fix anything, and slammed the door behind me. We plan on taking further action against this dealer. So, if you were a friend or family member of mine, I`d say stay away from Elite Motors, unless you want to miss work, worry about your vehicle`s safety, and pay a ridiculous fee that`s supposed to be the dealer`s, not yours. This used car dealership gives others a horrible name.

mmmsmommy / 3/31/2011

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