Subaru Young on 2040-cars

Auto blog

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Toyota 86 most likely to get more power through more displacement? [w/poll]

The Sydney Morning Herald has spoken to Tetsuya Tada, chief engineer of the Toyota 86 (our version of it, the Scion FR-S, is pictured above), and they've been promised that more power is on the way. We've heard a lot of speculation about a more powerful Toyobaru since before the standard model was even launched. The only question now is how the power will be delivered, and among the engine concepts we've already heard about - turbo, supercharger, twin-charged, hybrid - is a new one: more displacement.
Tada said that an engine with more displacement than the current coupe's 2.0 liters is being tested alongside a turbocharged and a hybrid-assisted motor. The SMH cites "inside sources" as saying the displacement option is the one likely to get the go-ahead, and suggests increased bore and stroke will see the engine grow to 2.5 liters, horsepower to about 250 - a 50-hp increase over the present car.
While that's apparently the betting man's solution for the long-awaited increase in gumption, what happens with the next generation could be more wide open than we suspected. According to the report, Tada "hinted that [a successor] could be a radically different car, potentially dropping the boxer engine altogether." He said once they've sorted out the concept for the second generation car, then they'll sort out an engine. That's where a turbo option could come to market, perhaps the turbocharged four-cylinder Toyota is developing for the Lexus NX crossover or a hybrid system that uses a capacitor.

Subaru teases the 2019 Forester ahead of New York reveal

Following Toyota's romantic RAV4 silhouette teaser shot yesterday, Subaru is officially joining in the compact crossover titillating game with a glimpse of the 2019 Forester. Subaru has toyed with pincer-shaped taillights for a few years on its Viziv concepts. The Ascent concept wore another version of the design, but the production Ascent got fitted with a set of highly unoffensive lamps. Looks like the Forester earns the retail nod for the conceptual units, and with it, a wider cargo opening. The taillights on the present Forester impose a scalloped shutline on the tailgate. The split units in this teaser let designers push the tailgate edge just a few inches from the edge of the car. The Ascent could make its presence felt elsewhere, though. We've made out a couple of the flowing character lines underneath camouflage on Forester prototypes that match the Ascent's flanks. Up front, the 2019 Forester gets a much more upright schnozz reminiscsent of the Ascent. The two vehicles differ in grille treatment — the Forester carries over its general design from the current car, but replaces the thick geometric bars with thin strakes similar to the Ascent's. Although larger than the current Forester, we don't expect huge growth anywhere. Migrating to Subaru's Global Platform will make the most of the incremental gains; the much smaller Impreza added three additional cubic feet of cargo room after its switch to the SGP. We don't know if engines will be included in the under-the-skin overhaul, but a welcome swap would be adding the Ascsent's 2.4-liter turbo to the lineup. That lump produces 260 horsepower and 277 pound-feet of torque, trumping the 250 hp and 258 lb-ft in the current top-tier Forester 2.0XT Premium. Spy photographers caught the Forester testing alongside a new Honda CR-V and a Volkswagen Tiguan, which means we could be in for a new level of feature and dynamic polish. What we can rely on is a selection of four-cylinder boxer engines and CVTs, plus updated EyeSight driver assistance tech. The debut happens in exactly two weeks at the New York Auto Show, the showroom appearance late this year. Related Video: Image Credit: Subaru New York Auto Show Subaru Crossover Wagon Future Vehicles