2008 Porsche Cayman Design Edition 1 on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Jay Leno chats with Magnus Walker about his 1972 Porsche 911 72STR

Magnus Walker has stopped by the Big Dog Garage again to pay Jay Leno a visit in the latest episode of Jay Leno's Garage. This time, the Porsche builder brought along his 1972 911 72STR 002. Walker calls the machine his best build to date, and the car is a rolling "best of" from Porsches past, rocking some of the more attractive elements pulled from a wide arc of 911 model years. Of course, the machine also wears a few signature Walker touches, including flush-mount turning indicators, a center-hood fuel filler and plenty of louver work.
Unlike some of Walker's other creations, the 72STR 002 is clean enough to lick. Leno seems suitably impressed with the creation, and while apparently isn't typically a fan of Porsche models in general, Walker's tastefully modified 911 has him singing a different tune. You can check out the car in the video below.

Porsche 911 GTS Targa spied at the 'Ring | Autoblog Minute

Spy shots of a lightly camouflaged 911 GTS Targa at the Nurburgring have us musing about what we might get from this upcoming Porsche. Eddie Sabatini reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Spy shots of a lightly camouflaged 911 GTS Targa have us musing about what we might get from this upcoming Porsche. The photos were grabbed at the Nurburgring and show a different exhaust system than is on the current car. Like the updated 991 Carrera and Carrera S, this GTS will get a 3-liter turbocharged engine in place of the current 3.8-liter naturally aspirated six-cylinder. And we expect it will make more than the 430 horsepower of the pre-facelift GTS engine. The shots also show off center-locking wheels, [00:00:30] which are likely to make production, and a blacked-out Targa roof bar. We'll have to wait and see if the dark roof bar is camo or an actual production option. The GTS should again be available with two or four-wheel drive and in coupe, convertible, and Targa body styles. For Autoblog I'm Eddie Sabatini. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Image Credit: CarPix Spy Photos Porsche Autoblog Minute Videos Original Video porsche 911 gts