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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Mercedes-Maybach previews longer, more lavish S-Class ahead of debut

In some international markets, Mercedes-Benz's new 2021 S-Class will get Level 3 semi-autonomous technology, but chauffeur-driven buyers already enjoy full autonomy. It's for these individuals that Mercedes-Maybach, the firm's extra-luxury division, stretched the sedan's wheelbase and gave it an interior worthy of a private jet. Maybach said it developed its variant of the 2021 S-Class specifically for buyers with a chauffeur. It added seven inches to the sedan's wheelbase, and the additional sheet metal benefits those riding in the back. Standard executive rear seats give passengers a comfortable place to work or rest while they're being driven, and the list of new features added to the sedan include massaging calf rests as well as heating for the neck and shoulders. Although we haven't seen Maybach's S-Class yet, a preview image shows the optional two-tone paint — one of the company's hallmarks — and a chromed Maybach emblem. Up front, it will receive a specific grille with vertical slats instead of the horizontal ones worn by the standard S-Class. An additional serving of chrome-look trim will almost certainly further set the Maybach apart, but it will retain its predecessor's relatively subtle design. Specifications won't be announced until the model's unveiling. Mercedes-Benz confirmed it's phasing out V12s, though the big engine could return for one final round under the hood of the S-Class. Alternatively, Maybach may have chosen to surf the downsizing wave still sweeping across the industry by selecting a 4.0-liter V8. Mercedes-Maybach will introduce the 2021 S-Class online on November 19 at 2 p.m. Stuttgart time, which is 8 a.m. in New York City and 5 a.m. in Los Angeles. Deliveries are scheduled to start during the first half of 2021. When it lands, the sedan will join Maybach's variant of the GLS in showrooms across the United States. Related Video:

Mercedes introduces the details of the C450 AMG 4Matic

We saw the AMG Sport models joining the C-Class line in Detroit, but Mercedes has waited until the press launch of the Mercedes-AMG C63 to give us the details. In case you've forgotten about how this new puzzle piece fits, there's Mercedes-Benz, there's Mercedes-AMG, then there's the Mercedes-Benz AMG Sport line slotted in between for those who want sporty luxury but not too much of either. This is the second variant in that line-up, and also the second to get V6 power, following the GLE450 AMG Coupe. In the case of the C450 AMG 4Matic, that means a twin-turbo six-cylinder with 367 horsepower and 383 pound-feet of torque, an increase of 38 hp and 29 lb-ft over the C400 4Matic on which it's based. It goes much closer to proper AMG territory with its looks and features, with that sharp, chrome-trimmed lip in front, the oblong lower intakes, lightweight wheels, and a "special AMG badge" on the front fenders. In back, the sedan gets a spoiler on the trunk, the wagon gets a roof spoiler. There's a suspension highly derivative of that on the C63 AMG, with three-stage dampers. So too the five drive modes laid out like on traditional AMGs, the 7G-Tronic automatic transmission, the ESP with Curve Dynamic Assist, and it will even sound close to an Affalterbach special thanks to a sports exhaust. Cabin occupants can play the real deal with sport seats and a flat-bottomed wheel with red cross-stitching. We don't have a price yet, but there will probably be plenty of room between the price of the AMG C63 and the $48,950 C400 4Matic to make buyers happy. The press release below has all the info. Related Video: The new C-Class models from Mercedes-AMG: Mercedes-AMG C 63 and Mercedes-Benz C 450 AMG 4MATIC Mercedes-Benz C 450 AMG 4MATIC: Second AMG sports model with V6 power Driving Performance – the AMG brand claim and typical character traits can now be experienced by an even broader target group. The new C 450 AMG 4MATIC expands the product range of the sports car and performance brand within Mercedes-Benz with another new AMG sports model. As an attractive entry into the world of AMG, the C 450 AMG 4MATIC combines a 270 kW (367 hp) 3.0-litre V6 biturbo engine with a permanent Performance all-wheel-drive system and sophisticated suspension technology adopted from the Mercedes-AMG C 63. This all results in fascinating driving performance and the hallmark emotional expressiveness of the brand.