2002 Buick Century Custom Great Value Used Car Automatic 4-door Sedan on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Buick Envision cabin detailed ahead of reveal later this month

Buick teased the arrival of the China-market Envision last month and gave us a few specs, now it's teasing the midsize crossover's interior and features. Having said it will "set a new benchmark in terms of space, safety, performance and specifications," we're told that equipment like the heated leather steering wheel and Bose-sourced active noise cancellation are market firsts in the segment.
Elsewhere, light will shine on occupants through the panoramic roof during the day and via ice blue ambient lighting at night, and seating surfaces are being shown off with dual-stitched leather. Lane departure warning and parking assist help keep the bodywork in order, stop/start ignition fitted to the 2.0-liter turbo four-cylinder with 256 horsepower and 260 pound-feet will help keep fuel economy up. One more convenience for the model's core buyers: a tailgate that can be partially opened.
The Normal, Tour, Sport and Off-Road driving modes come courtesy of FlexRide, that last one - meant for extra-light-duty dirt work, naturally - appearing on a Buick for the first time.

GM recalling 2013 Buick LaCrosse, Cadillac SRX over transmission software

The National Highway Traffic Safety Administration has issued recalls for the 2013 Buick LaCrosse and 2013 Cadillac SRX due to a problem with the software for the transmission controller. On about 27,000 SRX and LaCrosse models, the transmission could accidentally be shifted to Sport mode, which would reduce the amount of engine braking drivers experience.
NHTSA says this could increase the risk of a crash, but, fortunately, the required fix is simply an update to the software.
While we're on the subject of General Motors vehicle recalls, a small number (48) of compressed natural gas versions of the 2011 Chevrolet Express are also being recalled for a potential risk of fire or explosion. Yikes. Both official recall notices are posted below.