B & L Automotive / Fort Eustis, Virginia

Rating: ★★★★

Auto Repair & Service, Automobile Inspection Stations & Services, Brake Repair

Address: 13539 Jefferson Ave, Fort-Eustis

Postal code: 23608

Phone: (757) 833-0736

AWESOME work. They pulled me out of a bind. I contacted them on a Sunday morning, they arranged to have my vehicle towed that evening and on Monday (memorial day) they repaired and returned my vehicle to me. Just in time for me to have for work. The owner, Mr. Brown did the work himself since his employees were off. I felt he went out of his way by offering to pick me up once my vehicle was ready. You just don`... view moret get this kind of GREAT service these days. I am impressed and will continue to take my business to them.

janice.williams.906638 / 5/28/2013

This company lives up to its reputation as a service oriented company. The staff is very knowledgable and friendly. I like dealing with family owned businesses because they seem to be more grounded and work with their customers better then large shops. I had to have an axel replaced in my vehicle (my only vehicle) and they were more then willing to get my vehicle finished ASAP! The price wasn`t to bad either, I w... view moreould recommend this shop to everyone I know!

jon.benson.14 / 12/22/2012

Wow, what a great shop. You cant go wrong with B&L. They do awesome, reliable work, and stand behind the work they do. I have been bringing my car here for 10 years now and I live in Hampton. They have always been informative with me about any problems my car has had , without being pushy about getting them fixed. Very professional atmosphere, comfortable waiting room, and quality work is why I always return to B... view more&L for service. They are the best in the area and care about their customers.

dana.holcomb.5 / 12/12/2012

I believe the do good work but they charge a premium for their parts and they do not allow you to bring your own parts. All parts must be purchased through them. I offered to get my own and the answer was no, we will not install customer provided parts because we can`t guarantee quality. Which I can understand but I don`t understand the premium they are charging for the parts they get from NAPA...They charged me $131... view more.00 for a coil pack...NAPA charges for the most expensive $63.99...dealership charges $110.00...many other parts over priced to buy from them to list. Overall I overpaid about $434.98 on the parts I could find on NAPA`s site...and that is my price not a business account with discount...B&L Automotive charged me $842.39 and if I was able to buy them from NAPA and have them install the part it would have cost me $407.41...they charged me more than double for the parts...I skimmed the reviews on here and thought they were a good place to take but I didn`t see the warning about being screwed on parts...I`ll never take my vehicles back to them again.

kristopherhegge / 11/27/2012

GREAT SERVICE!!!!! I just want to say, B & L Automotive is awesome and I`m a customer for life. Every car that I`ve owned, they have worked on. Including my parent`s car and my brother`s car. They are good peoples. Darin, Brad, and the team at B & L do great, honest work and always get the job done. Fixed my car many of times and I`m still traveling the highways. They just do great work, hands dow... view moren. I tell everyone that when I get my car fixed, I always go to B & L Automotive in Newport News, VA. Other than buying tires, or getting my car painted, B & L is where my maintenance is taking place for my car (always). Thanks again Darin and B & L. Customer for life.... Marcus G.

mtgraves2011 / 11/20/2011

I just wanted to thank you guys again for working me in this morning for a state inspection. I cant believe that I hadnt noticed that my sticker was a month overdue and I am glad I didnt get a ticket. You guys are the best! Dave

morgandavidb / 3/13/2011

Im a regular customer at B&L, and I have been coming to them for years. They offer great repair service, fair prices, fast service, and make me feel comfortable with all my repairs. I refer everyone I know to them, and I am glad they are around to service my auto repair needs. John Duff

duffjohn74 / 3/13/2011

I have become a regular at this shop, and I am thankful they are around. Ive grown to trust the staff and they are always very helpful when I have problems. I would recommend their service to anyone.

monsterk9 / 9/17/2010

Lets face it, we all live busy lives, and sometimes we go too long without saying thanks to those who we appreciate. I would just like to take a second to say thanks to B&L and Darin the service writer for always taking good care of me. Darin is always professional and explains things so that I can understand the problem or service that I need. I feel that B&L always has my best interest in hand and strives v... view moreery hard to make me feel like family. I will continue to visit B&L and refer my friends and family for their auto service. Thanks again for always being a big help in such a stressful marketplace. Sincerely, Amy W By the way Kevin`s review is exactly how I feel also!

tlions35 / 7/23/2010

I moved here from Florida over 5 years ago. Shortly after arriving the bracket to my right headlight on my Trans AM broke (stuck in the pop-up position). Since I just arrived here I asked co-workers for a good mechanic to bring my car to. I went to who they recommended and received an initial estimate of $350 to replace the light then later was told the bracket is part of the frame and the whole front end would ne... view moreed to be replaced. That would have cost me thousands to fix. I went on a trip and told my wife to take my car in for an oil change. She took it to B&L and after the oil change Brad mentioned the light bracket being broken. My wife told Brad I needed to replace the whole front end. Brad said he could manufacture the part and he did it that day for $40 including labor. To this day 5 years later it works perfectly. I find B&L to be very honest, friendly, reasonably priced, and excellent mechanics. I?ˆ™ve had nothing short of outstanding satisfaction with B&L. I do not allow anyone else to touch my car but B&L and now I live 15 miles (one way) from B&L but the drive is more than worth it. If B&L cannot fix it such as transmissions or body work they will recommend a place to take your car to (if you ask them). Kevin R.

kevinru2 / 6/14/2010

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