Hendrick Buick GMC / Raleigh, North Carolina

Rating: ★

New Car Dealers, Used Car Dealers

Address: 90 Mackenan Dr, Raleigh

Postal code: 27511

Phone: (919) 251-5350

New Car Dealers, Used Car Dealers

all major credit cards

Mon - Sat 9:00 am - 9:00 pmSun 12:00 pm - 6:00 pm

Buick, GMC

I used to think Hendrick was a good dealership until today. They were very pushy and when I found the car I wanted at another dealership they got. very nasty about it. The manager saw us leaving and actually followed us outside to yell that if we left the deal was off. I was more than willing to give them a shot and told the salesman thatif they had the car I wanted and could meet or beatbthe other dealership I wou... view moreld buy from them. When he could not locate the car he proceeded to tell me what options I needed and did not need on my new vehicle. He got very upset when I told him that for just a few dollars more I could have the additional options and it just made more sense. We proceeded to leave and en route ton the other dealership, Hendrick falsely submitted our credit app sonthat GMC would deny us so that the other dealership would not getbthe sale and we would not get the car. Unbelievable. We will not be bringing anyof our business to Hendrick again.

Jadabugs / 10/15/2011

I am not normally one to complain when things go wrong with a vehicle service because, as with anything, accidents do happen. In this particular situation, however, I felt it necessary to inform others of my ordeal with Hendrick Pontiac-Buick-GMC in Cary, NC. I brought my vehicle in for a standard 90k mile service. The full service cost me nearly $1,000.00 which I paid in full upon collecting my vehicle. Up unt... view moreil the day of the service the vehicle had not given any trouble whatsoever. It made me suspicious then that the very same day I collected the vehicle things started to go horribly wrong. To cut a long story short, over the next few weeks I had numerous things break down on the vehicle, all of which should have been serviced during the 90k mile service. I returned the vehicle two more times to Hendrick Pontiac-Buick-GMC to have these issues fixed but they never were. I decided I was not prepared to take the vehicle there a fourth time so I took the vehicle to another dealership in the area to have it looked at. When this new dealership started poking around inside the vehicle they were appalled to discover that just about none of the things I had paid for in the 90k mile service had actually been completed. What is even worse is that they discovered that necessary parts had actually been removed from my vehicle! This new dealership performed all the needed repairs on my vehicle and it has been purring along wonderfully since then (about 6 months ago now). When I confronted Hendrick Pontiac-Buick-GMC about the problem they denied that they did anything wrong and accused the other dealership of telling lies. Mr. Robert Rudloff, the service manager at the dealership, treated me with such rudeness and disdain it made me furious. He refused to acknowledge any wrongdoing and refused to offer me any kind of refund for the work I had paid for that was not completed. I then wrote a letter to the owner of the company threatening legal action if they did not rectify the problem. It was only after this threat that the owner approved a refund of half of what I had paid for the original service. Even with the refund, the whole ordeal still cost me an additional $1,000.00, over and above the original $1,000.00 for the service. This has been an incredibly costly and frustrating experience for me and I would recommend that anyone stay as far away from Hendrick Pontiac-Buick-GMC as they possibly can.

kaenmey / 10/6/2008

I brought my vehicle in for a standard 90k mile service. The full service cost me nearly $1,000.00 which I paid in full. Up until the day of the service the vehicle had not given any trouble whatsoever. It made me suspicious then that the very same day I collected the vehicle things started to go horribly wrong. Over the next few weeks I had numerous things break down on the vehicle, all of which should have been... view more serviced during the 90k mile service. I returned the vehicle two more times to Hendrick PBG to have these issues fixed but they never were. I decided I was not prepared to take the vehicle there a fourth time so I took the vehicle to another dealership in the area to have it looked at. When this new dealership started poking around inside the vehicle they were appalled to discover that just about none of the things I had paid for in the 90k mile service had actually been completed. What is even worse is that they discovered that necessary parts had actually been removed from my vehicle! This new dealership performed all the needed repairs on my vehicle and it has been purring along wonderfully since then (about 6 months ago now).

When I confronted Hendrick Pontiac-Buick-GMC about the problem they denied that they did anything wrong and accused the other dealership of telling lies. Mr. Robert Rudloff, the service manager at the dealership, treated me with such rudeness and disdain it made me furious. He refused to acknowledge any wrongdoing and refused to offer me any kind of refund for the work I had paid for that was not completed. I then wrote a letter to the owner of the company threatening legal action if they did not rectify the problem. It was only after this threat that the owner approved a refund of half of what I had paid for the original service.

This has been an incredibly costly and frustrating experience for me and I would recommend that anyone stay as far away from Hendrick Pontiac-Buick-GMC as they possibly can.

kaenmey / 10/5/2008

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