Jake Alexander Auto Sales / Linwood, North Carolina

Rating: ★

New Car Dealers, Used Car Dealers

Address: 1330 Jake Alexander Blvd W, Linwood

Postal code: 28147

Phone: (704) 603-6489

Reviews:

Steve McCullough, (No Star Rating) I thank you for your intial assistance in the purchase of a 2003 Land Rover Discovery II HSE. As you are aware, I am very displeased with your unethical business conduct. I entrusted $1000 to you as downpayment on the vehicle. I was misled that this vehicle would perform. I reported issues with the vehicle to you on March 26, 2013 1 day after purchase. The alignment was o... view moreff, I noticed the headlight and rear tag light were both burned out. The wiperblades were damaged. These issues were communicated to you in a timely manner. I have yet to receive any monies. I had the bulbs replaced by GoodYear Auto Center in Salisbury, NC. I had Land Rover Service Department inspect the vehicle as well. I reported this information to you with the understanding that the amounts would be refunded to me. I have attempted to have you repair the leaking head gaskets, transfer case, track rod and drag link assembly. You have failed to make the necessary repairs. You then informed me all you could do is "trade" me into another vehicle. As you are also aware, that I only came to you for a Land Rover. I also informed the finance company (MarketPlace Finance in Asheboro, NC) as it pertains to the vehicle`s problems. I also requested a copy of the inspection you had performed in November of 2012 by a service center by the name of Win Auto in Concord, NC- I attempted to locate them myself to no avail. Do they exist? I was in your office the day I requested the inspection copy. You made a phone call to someone to supply the copy. I have yet to see that as well. I was informed by GoodYear and Land Rover Dealership that several issues with the Land Rover should have never passed inspection. Today, I came to your dealership with all paperwork from the auto centers to collect the amounts owed to me. I was informed you were out of the office until May 7, 2013. I had your assistant make copies of the bills. I have canceled insurance and returned the vehicle to your dealership- with the acknowledgement of the finance company. I am once again attempting to have you refund me the amount I spent to have the bulbs replaced, the Land Rover inspection and the full downpayment of $1000. Please have the amount of $1,170.50 ready for me to pick up from your office by Wednesday, May 8, 2013 no later than 7:00pm Itemized bill amounts: *GOODYEAR AUTO CENTER: $30.50 *LAND ROVER SERVICE INSPECTION: $140.00 *DOWNPAYMENT: $1,000 TOTAL: $1,170.50 Better Business Bureau Complaint #9527340 Thank you for your prompt response to collect the aforementioned amount. Sincerely, Displeased Customer

PrincyTheKingsDaughter / 5/7/2013