Infiniti of Peoria / Glendale, Arizona

Rating: ★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 9167 W Bell Rd, Glendale

Postal code: 85382

Phone: (623) 815-3800

O?ˆ™Reilly Auto Parts and CSK Auto - offering the best combination of inventory, availability, quality and service at the most competitive prices. Better Parts?ˆ¦Better Prices, Everyday!

O`Reilly Auto Parts, now combined with CSK Auto, is the third largest auto parts retailer in the US. The combination of O`Reilly`s midwestern and southeastern foothold, along with CSK`s dominance in the western US, has created a stronger,

Reviews:

Totally dissatisfied

I cannot begin to explain how dissatisfied I am with the treatment my husband, and I have received from this dealership. Recently we purchased a used vehicle from Infiniti of Peoria, and one of the stipulations to purchase the car was to have the windshield fixed. We even received a "we owe" form that states that the... windshield would be fixed. After the deal was done, and we took the vehicle home, a few ... view moredays later I had to follow up on the "we owe" and was told to wait a few more days to hear from them. After about a week, I called again, and finally spoke to the person who handles the internal service work. Finally an appointment was made to have the windshield taken care of... or so I thought. I came in at the specified time and the car was taken back to the shop to be fixed, but I was told that the windshield couldn`t just have a simple fill in the chip to fix it. The service advisor told me then that the issue would be taken up with the sales department, who administered the "we owe" paperwork, and yet another week went by until I again had to call to get anything going. By this time I`ve become frustrated by the dealer, since they had already taken my money, and now weren`t holding up their end of the deal. As of now I have been told that they cannot make any further effort to fix the windshield, and are unwilling to work with me anymore. I think a simple windshield is a very stupid way to cause a person to be unhappy with your company. Had I known the difficulty this dealer would put me through over a chip in a windshield, I wouldn`t have agreed upon the price and would have put it into account on my offer. Please take my review into consideration if you are planning to purchase a vehicle or have any other business with this dealership. ** PS: my star rating is a -1 star but that was not an option.

a.brewer / 10/31/2010