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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

Nissan exec Andy Palmer derides Toyobaru coupes as 'midlife crisis' cars

Andy Palmer, Nissan's executive vice president, does not like the Scion FR-S or Subaru BRZ. To us, that's like saying you enjoy barbecuing puppies, but we'll let him slide, because his statements about the Toyobaru twins are much, much more than just idle trash talk.
Speaking to Motor Trend's Nate Martinez, Palmer said, "Do we have any competitors [in the small, rear-drive coupe segment]? Are you talking about the Subaru [BRZ]? It was a car designed for a 50-year-old. It's for a midlife crisis. That's not what we do." Strong words, but what followed was even better.
"Are you coming to the Tokyo Motor Show? You'll see the answer to the midlife crisis. Except it won't be for the midlife crisis." So, if you were wondering whether Nissan is working on a competitor to the Scion FR-S and Subaru BRZ, the answer seems to be a resounding "yes."

Seeing the sights with Subaru EyeSight's Touring Assist | Autoblog in Japan

Autoblog recently went to Japan to drive cars, ride trains, and talk to carmakers about automotive history and the future of mobility. This video is part of a larger series of special reports from Japan. TOKYO — The interesting thing about Subaru's EyeSight technology is that — like its name suggests — it relies mostly on the stereoscopic color cameras located behind the rear-view mirror that scan the road ahead of the car. We've had EyeSight available here in the U.S. for years now, controlling features like pre-collision braking and throttle control, and adaptive cruise control. The cameras can detect vehicles, pedestrians and lane markings, and judge their distance. It uses color images to recognize brake lights, which add another piece of important input when making critical life-or-death decisions. New for Japan, though, is an EyeSight upgrade called Touring Assist. Touring Assist builds upon the capabilities of EyeSight with more robust lane tracing, adaptive cruise control and steering assist. Before expending to other markets or other models, Touring Assist is only available on the Subaru Levorg and WRX in Japan. The capabilities of lane tracing have been expanded for use at any speed, rather than just over 37 miles per hour. Additionally, Touring Assist adds automated steering to help keep you in your lane. This uses the cameras not just to read and adhere to the lane markings but, at speeds of up to 37 mph, to also follow the car in front of you. Touring Assist doesn't allow for fully autonomous driving, but its driver assistance features automate certain functions in specific conditions, theoretically making driving safer and easier. It's a step toward fully autonomous driving, a technological foundation upon which self-driving systems can expand. We arrived in Japan in spring, expecting to see streets lined with cherry blossoms. Instead, we were met with a frigid downpour that later turned to snow on our first full day in Tokyo. While not ideal conditions for our first time driving in Tokyo traffic — or driving on the left side of the road in a right-hand-drive car — it allowed us to test out Touring Assist in less-than-perfect conditions. Check out the video above to see how that went. In all, we were pretty impressed with Touring Assist. What would have been a fraught drive in a foreign country on the wrong side of the road in crappy weather and heavy congestion was actually pretty relaxed and enjoyable.