Pep Boys Auto Parts & Service / Mukilteo, Washington

Rating: ★

14 years in Business

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers

Address: 10113 Evergreen Way, Mukilteo

Postal code: 98204

Phone: (425) 438-8181

Pep Boys Does Everything For Less

Pep Boys retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.

Categories:

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers, Automobile Inspection Stations & Services, Automobile Diagnostic Service

Payment:

cash, check, amex, discover, master card, visa, diners club, travelers checks

Services/Product offered:

Brake Service
Brakes
Cars
Chassis
Clutches
Engine Service
Engines
Exhaust
Exhaust Service
Exhausts
Front End & Steering
Radiators
SUVs
Shocks
Steering
Struts
Suspension
Suv
Tires
Transmission Service
Transmissions
Trucks
Wheels

Neighborhoods:

Cascade View

Open hours:

Mon - Fri 7:30 am - 9:00 pmSat 7:30 am - 8:00 pmSun 9:00 am - 6:00 pm

Brands:

BF Goodrich, Bosch, Bridgestone, Carlisle, Castrol, Continental, Cooper, Cooper Tires, Falken, Firestone, Hankook, Michelin, Monroe, Pennzoil, Pirelli, Uniroyal, Valvoline

Reviews:

The quality at this Pep Boys sure isn`t what it used to be! Let the consumer beware!!

It was first suggested to me by my family to take my car to this Pep Boys a few years ago. Since my dad is very particular about service and who he trusts his vehicles with, I took the suggestion. I had some minor maintenance done on one of my vehicles and tires replaced.

On New Years Day `04, I had problems with my brakes and needed to get my brakes replaced. I checked to see if a brake job was something tha... view moret my dad had done on any of his vehicles at Pep Boys. I was told yes and that he didn`t have any problem. So, I took my Grand Am down for a brake job. I had my vehicle in THREE TIMES for the same problem! Now, I have young children that I drive around town with. Brakes are a slightly important thing on a car. Well, I was told the first time that there must`ve been defective parts; the second time (a few months later) I was told that there was nothing wrong; the third time was about 1 year since the work was originally done and I was told some other excuse. At no time did anyone at Pep Boys take any responsibility for shady workmanship.

In August `06 I had a different vehicle that had problems. Well, Pep Boys used to offer a ""free tow"" if you had your vehicle towed to their shop and authorized work to be done. NOT ANYMORE!! I was supposed to have the tow at no cost (according to the phone rep) if I spent more than $100 in services. My vehicle sat for two days while they did practically nothing with it. I was told they couldn`t find anything ""wrong""but possibly a leak in the manifold (the guy told my boyfriend he ""guessed""!!) and charged me $173 for a diagnostic and tow. I still had a car that wasn`t working.

The funny thing is, I took it into Auto Technician in Seattle (the mechanic that works on the fleet trucks at my office) a few days later and they not only found the problem, but fixed it, too!

Pep Boys should just focus on changing oil. Leave the repairs up to the real mechanics!

tiffanimr / 10/4/2006