Lucky Towing / Longmire, Washington

Rating: ★

4 years in Business

Used Car Dealers, Towing, Truck Wrecking

Address: Longmire

Phone: (253) 537-3004

Towing, Used Car Dealers, Truck Wrecking

master card, visa

Mon - Sun Open 24 Hours

(253) 537-8004(253) 537-8700

I was involved in am accident with one of lucky towings truck drives when he pulled over he would not give me any info or even his name. I called the company and the owner said he would meet me 3 separate times all 3 times he was never there the guy who hit me is saying he didn`t. But lucky for me i have a witness. They are all liars

renee.monahan.3 / 8/32/2013

This company is by far the WORST company I`ve ever done business with! As a small business owner myself I`m disgusted with their lack of knowledge, common sense and customer service. I`m shocked they are still in business with almost 9/10 AWFUL reviews on the internet, but then again it looks like their out on the "hunt" for cars to be towed away---- They try and try and TRY sooooooo hard to find a reason t... view moreo keep your vehicle and make it nearly impossible to get it picked up. I know times are tough and the economy is sh*t but come on people- $100 after hours fee for it being a SATURDAY @ 2pm ?!?!? and STILL wasn`t able to take possession of the vehicle. They are a scam company and I look forward to writing a review EVERYWHERE I find their name on the internet so that YOU wont be a victim of their sneaky ways! Stay far far far away!!!!! Wish I could rate them with negative stars!!!!

JayJulJaesMommy / 4/2/2013

This company is an illegal towing company and they feed you Bullsh*t and lies to tow your car. they have to have written and veberal and visual confirmation from the manager if they towing from a private property. they are scum and money hungry douch bags. they have no life and patrol lots for cars which is illegal. there was no towing sign no signs in the area stating my car would be towed. they don`t deserve one st... view morear. save your money and use a different company because these people suck at there job. i would rather push my car than give these SCAM ARTIST any cent of my hard earned money

freelandr2865 / 1/2/2012

First off.... when u call a tow truck late at night ya thats a extra fee cuz guess what they should be sleepin but unlike most of u they work 24/7... there is a hook up fee... becuz guess what they are big rigs and they have to drive to where ever u are duh! then depending on where ur vehicle needs to go they have there mile rates... and for people on ft. lewis... like u said the MPS had already marked ur car for to... view morewing... maybe u should have washed the mark off then ur car wouldnt have been towed so stop complaining it`s called common sence, if u already know its marked for towing then hey wash it off.... An ya they charge a storage fee becuz ur car is taking up space that they could be using for others they tow so duh... thats like u gettin a storage unit and paying for it... you people jus want everyhting handed to you.. and Yes when cops or MPS call tow companys it goes off the them not the tow company so if ur son gets his truck stuck in mud what u think a dinky tow truck is going to get it out if that was the case ur son would have gotten out with his truck... so im guessing they had to use the big one..... btw i have had great service from them.

shanester92 / 7/15/2011

Won`t let you give less then 1 star so that is why it has a star. Does not even deserve half a star as far as I am concerned. If you should have to deal with this company;
1) ALWAYS make sure someone is with you to back up the facts
2) Get pictures of EVERYTHING. From location/place where vehicle is towed from. To where it at at lot. Be sure to include surounding area for both. Also check mileage for where it w... view moreas hooked up at and towed to.
3) Record the whole event,, from vehicle being hooked up and towed (if you are there), to picking up the vehicle. Even if they tell you you are being recorded at the office there,,, make your own.
I had to get my vehicle from them and luckily I had someone there but oh how I wish I had recorded the event. Owner is very rude. Tries to play off as an employee, so he acts like he has no authority.. He will try to threaten you to keep your vehicle if you do not accept what he says as law (as in legal).
He will overcharge you and refuse to give any reason or why show proof of charges. I pd close to 600.00 to get my vehicle.. it was only there 9 hrs (3am sat to 12 noon sun) and it was 2 miles from where it was towed from. If I hadnt argued and with them about charges then go get money I would have gotten it sooner. And yes I was told I needed to change my attitude about the charges before I got there or I would not get my vehicle, he would not open door he said. If you dispute charges or request proof, again you will be threatened with them keeping your vehicle. I tried to make memo on reciept, he tore up reciept and told me either we do it his way or he would close the door and I would not get my vehicle
Lucky Towing employees and owner are very unprofessional. They like to make up thier own rules as they go along. Instead of saying we dont accept anything except cash... they will say our machine is broken.
There is more on what happened, this is a watered down review
Basically stay away from them if you can, but if you have to deal with them, please remember rules 1, 2 and 3. It will come in handy should you have to go to court.

trlillico / 3/17/2011

My husband work for this comapny awhile back and the owner is nothing but a con artisit. They charge you a 2 hour towing fee when it only takes an hour. If you go in after hours to get your car, they charge you an after hours fee. Then they tell you the machine is broke which its not so you have to go down to the atm, then get charged another after hours fee for having them to come right back after grabbing cash. The... view more owner pays you salary and expects you to work 5days a week 24 hours aday with no overtime. Illegeal. Stay away. Oh and the managers of the company call it in not the police. Iknow my facts. And its their fault not there.

notsolucky13 / 10/11/2010

My husband took my children to Wendy`s by the Tacoma Mall and there was a comic show. My husband went into Wendy`s asked if he could park there and go see Spider Man and then come back and eat lunch. Within in 15 minutes 4 tow trucks showed up and started towing cars. My husband notice this person basically stealing our car and went over and told the tow guy we were going to eat lunch after the kids show spider ma... view moren. The tow guy said what ever do you have 218 dollars or I am taking your car. My husband used the limited funds we have in our account to get our car back but the other where not so lucky. On top of it the office person was rude and the paper work they filled out was incorrect. They stated they were towing us from Burger King and not Wendy`s they did not have my husband sign anything and they used the wrong billing address. This company pulled a basic bait and switch. I have contacted everybody I know to tell them including the news and news paper. If you have to deal with a tow company I hope it is not this one. Update please if you were towed from Wendy`s on May 1st please contact me at rbowen12@msn dot com. Wendy`s wants to make it right even if this tow company doesn`t. I am in the process of making sure Wendy`s fires this company and terminates their contract. I just need everybody who was towed or charged to have their cars unhooked to get in touch with Wendy`s. If you email me I will get you the contact information for Wendy`s. Wendy`s district manager is really trying to make this right.

tracey bowen / 4/31/2010

My son, who is a soldier stationed at Fort Lewis, got his truck stuck in the mud on base last night. HE was actually trying to help a friend get his truck ""unstuck"" when he himself fell victim to the mud. The ""MP`s"" on base called ""Lucky`s Towing"" (very unlucky!) to come out. My son and his friend were unaware of the enormous charges they would be held to. To make a long story short, Lucky`s towing is chargin... view moreg my son alone $2,600 plus tax for getting their vehicle out of the mud last night. HE has no way to pay this, and neither do we. Bottom line, it`s robbery! He could lose his truck as a result because he has no way to get it out. If he doesn`t have it removed within 30 days, they will send it to auction! NEVER EVER use this company!!! They are the biggest crooks to our unsuspecting service men and an absolute disgrace to do them like this!

Monica Atkinson / 1/17/2010

The tow company has a contract with the police the second they call for the tow the price is on police rates not the tow company.... The thing here is do not have the police call your tow truck unless you can`t get it off the street cause then you have no choice.... I wouldn`t slam this company it`s not there fault just do the research and look up your local RCW law`s there all in there.... And no tow company can ... view moreever charge by the hour for storage on your car so dont say thing`s that are NOT TRUE!!!!!!!!!!!!!

RepoDriver / 12/21/2009

I called Lucky Towing to jump start my car one evening (big mistake). When the driver arrived, he hooked up the jumper cables to my car and found out that his batteries weren`t working and that he`d have to call another driver to come out. While waiting for the next driver to arrive, he handed me a $75 invoice for him showing up! I said I`m not going to pay this, because your equipment wasn`t working. He said it ... view moredidn`t matter, if they touch a customer`s vehicle it`s automatically a $75 fee. He said if I didn`t pay they would take my vehicle to their impound lot. I was furious! This company operates under unfair and very shady business practices.

pbowes001 / 12/30/2008

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