Memphis Collision At Cordova / Germantown, Tennessee

Rating: ★★★

Auto Repair & Service, Automobile Body Repairing & Painting

Address: 9243 Cordova Park Rd, Germantown

Postal code: 38018

Phone: (901) 757-9992

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Reviews:

First off, I had the worst possible experience you can have at a body shop, besides your car actually being stolen. I took my car in with $600 in damage and they returned it to me with $1000 of NEW damage. Go figure. The initial repair was 3 days and the new damage took another 2 days. They had to repair a small dent on my wheel well, and when I got my car back, the headlight was chipped ($500 for a new one) and ... view moreso was the paint around the headlight, the bumper was protruding about a 1/2 inch and the bumper was not flush. It looked like they tried to put my car back together like an Erector Set. On top of that, I never received a single phone call from a manager or the owner about the terrible damage that was caused to my vehicle due to their extreme neglect. The owner, Mike, never contacted me to follow up and apologize during the 2 days they had my car after they damaged it. He apparently does not take his business seriously and has no integrity or sense of business practice. Any other business transaction I have ever done where the person made a mistake, and in this case a glaring mistake, I have received an immediate apology/remedy and most definitely a phone call from the manager and/ or owner. IT IS UNBELIEVABLE THAT THE OWNER, MIKE, NEVER EVEN CALLED ME!! He didn`t even come out personally to inspect the vehicle the 2nd time after they fixed their own damage done to my vehicle. Mike also still lives in the past and believes that good service a person tells 3 people and bad service a person ONLY tells 10 people. He actually said that to me. He obviously has never heard of the internet, where people can tell the ENTIRE world. The absolute worst service I have ever received in my entire life. Do yourself a favor and please tell 10 other people about the bad service from this place so Mike can retain his pride and wishful thinking.

superbassfishin / 5/19/2013

Excellent Service

Excellent service. Very friendly, professional, and quick. Very happy with the work done and the time spent doing the work.

Hyacinth89 / 1/7/2010