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Ron Tonkin Chevrolet / Eagle Creek, Oregon

Rating: ★★★
Auto Repair & Service, New Car Dealers, Used Car Dealers
Address: 122 NE 122nd Ave, Eagle-Creek
Postal code: 97230
Phone: (503) 255-4100

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These guys in the service Dept...
These guys in the service Dept. Robin, Chris and Will were very good to me and good to my lemon of a vehcle that Ron Tonkin Mazda sold me. Robin took car of all of my needs in my moment of crisis with this van. They did the repairs that should have been done buy Mazda before they sold me the car! Thank you guys for fixing Ron Tonkin Mazda`s lemon of a car!
aprilrose.1973 / 11/25/2012

Great new car buying experience
At the age of 48, I finally came to the end of my rope in
being able to deal with the risk of used car break-downs. It was time to buy my first NEW car.
I did all of my research, and window shopping online.
I finally decided on the Chevrolet Aveo, and Chevrolet`s website took me to my local dealership-Ron Tonkin.
Ron Tonkin`s website allowed me to look at their inventory, as well as negotiate terms with a... view more sales representative. This was very helpful in getting the ball rolling for me. The next day, I visited the dealership, test drove a 2011 Aveo, and drove it home the same day.
They took care of all of the complexities of finance, license & registration, & introducing me to the many functions of my new car.
All in all, I must admit: at the end my head was spinning, because it is a complicated process.
I feel that they took care of me through it all.
Nice people!
Tomnjodie / 12/28/2010

Lousy management and finace department
We came in here two days ago intent on purchasing that day. We were considering the Cruze (great if you have no back seat passengers smaller than a toddler), the Malibu (much better until they became preteens unless short stature runs in the family) and the HHR (very bad blind spots & basically an Aveo on steroids; smaller than even the Malibu by a good 5-6"").
I will say my other half and I loved the sportiness ... view moreof the Cruze. The dash design is beautiful, sleek and functional. Our son said it was ""cool"". If back leg room was not such a huge issue, it would have been great for us, even with my six foot tall husband.
The salesman we were handed to was great. He listened alright, he still threw sales pitches, but he was lower-pressure and nice. Those last two things really go a long way for us; so we were able to overlook having to ask for a drink for the kids five times before actually receiving something. They offered to begin with!
After we were done test driving, we decided to crunch numbers. Before we drove anything we had them appraise our trade-in: an `06 Sonata with all the bells and whistles. Honestly, there was front bumper damage and that does ding the value. We get that. However, they tried to tell us the car was completely less than worthless. Basically they tried to tell us the car was worth a few thousand negative and they would be eating the entire amount we owed and then some. We had already spoken to a Mercury dealer, a Ford dealer and a Toyota dealer. All of those dealers offered over half of what we owed on it. We still had negative equity. We expected that. We didn`t expect what this dealer told us.
Moving forward with the finance department: we told them we would not accept that figure and we were interested in possibly the Malibu or the HHR as both had good incentives right now. They made us sit and wait for half an hour before coming back the first time to tell us that despite our tier 1 credit that we would have to provide a minimum of $1500 cash down and our trade in or buy something considerably more expensive. Bait and switch anyone!!
We said NO! I was ready to ditch right then. My other half told them the truth: we had already been fully approved with no cash down at three other dealers and threw the ball back in their court so they could waste another fifteen to twenty minutes of our night.
I had been researching depreciation values on my phone while waiting and the HHR depreciates at a rate of 38% minimum in the first 5 years with 20K per year (average for most drivers). Keep in mind these are 2011 vehicles! Now granted, if the vehicle had less negatives and the finance and management were not total jerks, we may have made the leap anyway. That is not relevant though. Look at nada under the vehicle stats: in the left tab is ""cost of ownership"". This could save a lot of people headaches like we almost brought upon ourselves.
I had always been a GM/Chevy person my whole life.
This experience really soured me towards them. I have already thrown the towel in on Hyundai. They make decent cars and we really did like our Hyundai`s features. However the customer service is apparently on the same level as Chevy: in the negative.
NWcustomer / 11/4/2010

Poor Service
I bought a car from Ron Tonkin in December 2006. As is expected, Ron Tonkin was eager to serve and made it possible for me to drive the car I loved home that evening. However, from the moment I drove off the lot I was never given that kind of service again. Ron Tonkin prides itself on being customer serve oriented and not like other dealerships that are more interested in the sale than the customer. In my experience,... view more this is not true. They lost documents I gave them, they did not return my calls, and one gentleman was very rude to me on the phone. I had to take persistent action to get them to follow up on anything that had been promised to me at the sale. However the blatant display of unprofessionalism came when I wrote a letter, labeled personal and confidential, to the general manage of Ron Tonkin Chevrolet explaining how disappointed I was with the service of his company and to this day I have never received acknowledgement of that letter. I am appalled at how I was treated by them and I advise you to never buy a car, new or used, from any Ron Tonkin dealership.
susie323 / 6/11/2007

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