Bob Howard Chevrolet / Edmond, Oklahoma

Rating: ★★★★

New Car Dealers, Used Car Dealers

Address: 13130 Broadway Ext, Edmond

Postal code: 73114

Phone: (405) 748-7700

If I could give this place 0 stars I would. I have NEVER had such a horrible experience at a car dealership in my life. I brought my car there for an oil change and tire rotation in July. I`ve had my car since August of last year and I bought it brand new off the lot. It has never been serviced until i took it to Bob Howard for an oil change and tire rotation. A couple days after i got my car back, i noticed my back ... view moreleft tire was losing air. Also, when they did the tire rotation, they didn`t reset my TPSM so the computer was actually telling me that it was my front right tire that was low. But anyway I take the car back a couple weeks later to have all of that looked at and they tell me the tire can`t be patched it needs to be replaced because there was a nail that was too close to the edge. After they quoted me a crazy high price for a tire, I declined that service and said i would just pick my car up and take it elsewhere. I went in early before work to pick it up and they couldn`t find any record of my car being there. Mark the service advisor even denied ever helping me with my car even though he was the one that called to give me updates while my car was being serviced. So after about 30 minutes of waiting for them to figure out what happened to my car they decided to give me a loaner for the day until they could figure it all out. I went back to pick up my car that day. The next morning i took it straight to Discount Tire. After about an hour of it being there they called me to tell me that the tire that is giving me issues is a completely different tire then the rest of my tires. Its actually a WALMART brand tire and the only reason they needed to replace it was because of run flat damage to the tire. None of my other tires even have run flats. So my brand new car that had NEVER been touched by anyone but Bob Howard all of a sudden had a Walmart tire on it that was giving me issues. Also, this Walmart tire had about 2000 more miles of wear then any of my other 3 tires. I told the Service Manager Bryan Blackwell what happened and after talking to the dealership i bought the car from and Discount Tire he concluded that I am basically out of luck and I can`t prove that it was his dealership that put on the Walmart tire. The dealership i bought it from even confirmed that when i bought the car it had 4 NEW tires, not 3 new tires and a used Walmart tire. Even though Bob Howard has been the only car place EVER to touch my car, they still deny that any of their guys messed up and put a used tire on my car when they were doing my oil change. Im not trying to get a bunch of free service or whatever, I just want them to acknowledge their mistake but yet the service manager told me I`m out of luck and just going to have to buy a new tire. Yeah buy a new tire to replace the old Walmart tire on that was on my new car. That makes sense. PLEASE do yourself a favor and go ANYWHERE but here, I can`t begin to tell you how they absolutely DO NOT care about their customers!!! Their sales team might be awesome but their service department is terrible.

taylorc7777 / 8/28/2013

They try to sell a car with severe hail damage, with the description of 16 point inspection complete with good exterior. Same truck in Texas 2/3 the miles no damage same price. Two others same price or lower no damage on ebay from other dealer ships. Only response I got was ebay is a thorn in my side, and the truck got damage before it got here. *consumers don`t care where it was damaged just give us a fair price... view more*

fritz0528 / 7/17/2013

Excellent despite the run around by my fleet administrator

Haroldlao / 11/21/2012

Everything went great. Thanks

mixmasterman / 10/24/2012

Our salesman was very awesome!! We were in there with our 2 and 5 year old and he did everything in his power to make sure we were all comfortable and he got us in and out as quickly as possible!!

trafficeturn / 9/13/2012

This service person was superior to any of the previous Howard employees.

largog449 / 8/22/2012

They did everything a service dept could do. Made a really bad experience into a pretty good experience.

arexjones11 / 7/29/2012

Everything was handled very well. I presume that the same would apply if I had a real problem - I am on a road trip and rely on access to GM dealers who can service a Saturn.

plattgill / 6/29/2012

Great teamwork from all the guys!Very fun environment which made for a great car buying experience.Special thanks to Tim Branch and Tim Smith for all the help!!

evandavis201 / 6/23/2012

The service has improved greatly at BOB HOWARD. Kevin has another satisfied customer. Thanks

JimBob86 / 5/11/2012

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