Elite Acura / West Berlin, New Jersey
Rating: ★★
New Car Dealers, Used Car Dealers, Automobile Parts & Supplies
Address: 538 Route 38 E, West-Berlin
Postal code: 8052
Phone: (856) 722-9600
E-mail: vinniem@iramotorgroup.com
We have a strong and committed sales staff with many years of experience satisfying our customers` n
Used car and trucks bought and sold.
Reviews:
HORRIBLE dealership!!!
Elita Acura is a HORRIBLE dealership!!!
DO NOT Buy from Them!!!!
After coming to terms with a deal and leaving a deposit of $500, we were told that they would be trucking in our car because we didn`t want one with 200 miles already on it. The car was supposed to arrive at the dealership after 2 days but after calling numerous times with no response from our sales guy or any of the sales manager they fi... view morenally said they had located the car. They then tried renegotiating the terms of the sale by saying they were going to charge us NJ sales tax when the registration and primary driver for the car was in FL, probably trying to pocket the difference in the sales tax for themselves. We emailed them back that the sales manager no longer wanted to do business with us after we did not agree to pay for the NJ sales tax as that was not what they told us from the start and that we wanted to get our deposit back but they were completely unresponsive with our phone calls. At first we noticed that the phone would ring a few times before going to voice mail and after figuring out it was us calling they would send us straight to voicemail after one ring. We had to drive down 40 minutes after being unable to contact anyone from Elite Acura to get the $500 deposit back. When we got there we spoke with a sales manager who was sitting at his desk even though we called him 5 times while we were on the road. He took us to the private documents room and shut us inside so that no one else could see we had an issue with them and started slamming the cabinets when he couldn`t even find our sales folder. He lied about not having a copy of our deposit payment as it was made by credit card and then magically it appears from the same folder a few minutes later. These people are a bunch of liars and scam artists so if you like dealers with liars, be sure to come here.
DO NOT Buy from Them!!!!
After coming to terms with a deal and leaving a deposit of $500, we were told that they would be trucking in our car because we didn`t want one with 200 miles already on it. The car was supposed to arrive at the dealership after 2 days but after calling numerous times with no response from our sales guy or any of the sales manager they fi... view morenally said they had located the car. They then tried renegotiating the terms of the sale by saying they were going to charge us NJ sales tax when the registration and primary driver for the car was in FL, probably trying to pocket the difference in the sales tax for themselves. We emailed them back that the sales manager no longer wanted to do business with us after we did not agree to pay for the NJ sales tax as that was not what they told us from the start and that we wanted to get our deposit back but they were completely unresponsive with our phone calls. At first we noticed that the phone would ring a few times before going to voice mail and after figuring out it was us calling they would send us straight to voicemail after one ring. We had to drive down 40 minutes after being unable to contact anyone from Elite Acura to get the $500 deposit back. When we got there we spoke with a sales manager who was sitting at his desk even though we called him 5 times while we were on the road. He took us to the private documents room and shut us inside so that no one else could see we had an issue with them and started slamming the cabinets when he couldn`t even find our sales folder. He lied about not having a copy of our deposit payment as it was made by credit card and then magically it appears from the same folder a few minutes later. These people are a bunch of liars and scam artists so if you like dealers with liars, be sure to come here.
k0k0911 / 5/24/2012
Do Not Trust These Guys!
Don`t ever trust these craps!
I had more than 20 emails with one Internet sales person (Robin Duquette) about my purchase plan. When I called to check the availability I was told ""sold"". They hugely hiked the quote to other similar models.
No credit at all! Stay away from them!
I had more than 20 emails with one Internet sales person (Robin Duquette) about my purchase plan. When I called to check the availability I was told ""sold"". They hugely hiked the quote to other similar models.
No credit at all! Stay away from them!
yuanqa / 5/9/2012
Excellent Service at Elite Acura Maple Shade!!!
I recently leased a 2012 RDX from Elite Acura. Jose was a fantastic salesman gave lots of information about the vehicle and made me feel comfortable the entire time of the purchase. I would highly recommend the entire sales team that I worked with to my family and friends. The experience was very refreshing!!!!
KellyAnn2094 / 3/19/2012
Subaru sus 1998
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2001 subaru outback limited wagon 4-door 2.5l daily driver for parts or repair