TPS Tire & Auto Inc / Princeton, Indiana

Rating: ★

2 years in Business

Auto Repair & Service, Tire Dealers, Automobile Diagnostic Service

Address: 245 S Main St, Princeton

Postal code: 47670

Phone: (812) 635-0031

Tire Dealers, Auto Repair & Service, Automobile Diagnostic Service

No info

I took my 2001 Dodge 2500 4x4 in to have the ball joints replaced. Got a decent price estimated. I had heard that this could be a difficult job, so I asked if they have had trouble with them, as in, is this price realistic, or should I expect some extra labor charges. The tech told me it shouldn`t be a problem. During the work I called and was told that they had been "beating and banging" (Tom`s words) on t... view morehat front end for most of the day and hadn`t gotten the first one off yet. I knew I was in trouble at that point. Well in the end, they ruined both of my hubs getting them off so I had to spend an extra $550 for new ones. They also were to have the front end aligned while it was in. I know this was not done because the alignment keys on the lower control arms wouldn`t move before I took it in, and were still stuck in the same position when I got the truck back. You can`t do an alignment without adjusting the camber on a truck that has had lift springs installed (I did that myself a little while back). I know that he didn`t do the alignment in-house, but he is responsible for his sub-contractor`s work. All in all Tom is a nice guy to deal with, but he shouldn`t take on jobs his crew can`t do. Or maybe look online for some instructions when they don`t know how to do something. I found a good video on youtube, but it was a little late. I now have (4500 miles later) a grinding sound in the front left. I haven`t taken it apart yet but I know I won`t be going back to TPS to have it looked at.

t_frey / 11/14/2011

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