Auto Repair & Service, New Car Dealers, Used Car Dealers
Address: 5505 Auto Court Drive, Dyer
Postal code: 60443
Phone: (888) 278-5982
We`re your American Car Care Center dealer!
All Inclusive Pricing is our revolutionary pricing policy. A traditional tire dealers tire prices do not include installation. On average, this costs $68 extra on a set of four tires. We include all necessary installation services in our tire prices. This includes: Mounting & Balancing, Valve Stems, Tire disposal, Transfer of the tire pressure monitoring system (a safety feature on newer vehicles), Alignment Check, Free Lifetime Rotations and our 30 day price and ride guarantee. Each day we shop our competitor?s stores and, if necessary, we?ll adjust our prices to insure they are the lowest TOTAL prices in the area. Product for product, quality for quality, service for service. If you find a better price on tires or automotive service, we guarantee to beat the competitor`s price before you buy. If, within 30 days of your purchase, you find the exact same tire or automotive service`s TOTAL price advertised for less than ours, we?ll refund the difference.
Automobile Accessories, Automobile Parts & Supplies, New Car Dealers, Used Car Dealers, Auto Repair & Service
discover, master card, visa, cash
Mon - Fri 9:00 am - 9:00 pmSat 9:00 am - 6:00 pmSun Closed
Bait and Switch, Did not keep commitment to beat price
Caution to everyone who is dealing with Planet Honda. They would bait and switch and are not upfront. They asserted very convincingly that I can bring the best written quote from any competitors and they will beat it by $300. When I went back with the written quote, they started splitting hair in every way they could to refuse to honor on the commitment since the quote was competitive.
In my case they tried to ... view moreadd the destination charge on top of the sale price as external charge. When I showed in email that destination charge was already included in the quote from competitor, they said they do not see total out-the-door price and competitor will add shady charges later. When I told him that I can get the breakdown and out-the-price next day ( since it was 8.00 pm that night), he refused to commit to sell/honor beating the price if I came back next day with the written quote. He suggested me to buy from the competitor and he cannot give at that price.
Looks like they bait people by saying they will beat any price and if this not suit them, they will not honor. You might end up wasting your valuable time and money travelling long distance to expect good deal. Only after wasting my day, I went to check ratings of Planet Honda on forums and found that others have already had similar bad experiences. I wish I knew.
Reasonable to say, be extra cautious and get things in writing on commitment to beat price. I tried to get in written but was unsuccessful.
HondaBuyer / 1/16/2012
Don`t have your car serviced here if you care about it
Do NOT use the service department at Planet Toyota in Matteson, IL. They are scum. I took my 2010 Toyota Prius here at 20000 miles to get my oil changed and instead of $60 synthetic oil, they put $20 conventional oil in my car. According to the service department at another, credible Toyota dealership, this can cause motor damage to my Prius. The customer service is anything but... they would not resolve my issue bec... view moreause I`ve since moved to another state. I have filed a complaint with Toyota`s corporate office and the BBB. Not only did Planet Toyota fill my car with the WRONG oil, they tried to convince me to wait until my next oil change and told me it would be fine.
Bottom line: DO NOT DO BUSINESS WITH THIS SERVICE DEPARTMENT. They do not have your best interest, nor the best interest of your vehicle, in mind. And, after reading several negative reviews online about that dealership in general, DO NOT BUY YOUR VEHICLE FROM PLANET TOYOTA. Their staff is comprised of scum. Go to another dealership if you want peace of mind.
Denise03 / 10/28/2011
Wrong Phone# Correct # 888-468-3072
Wrong Phone# The Correct # 888-468-3072
AstroPlanet / 9/16/2011
Lacking Customer Service
We bought our CR-V here in August 2008, and we will not make the mistake of ever going back to this dealership. Part of our purchase agreement was that they would fix the front bumper on their ?certified car? since someone had obviously backed into it. We were told it would be no problem and would be called when the part was in. It took 6 weeks of us calling to get the car fixed and we are now being charged rental fe... view morees. I have called numerous times and have even gone back to the dealer to straighten this out to no avail (it is now October). Two calls to Honda Corporate have not solved the problem and we`ve had to resort to filing a complaint with the state`s attorney general.
Their favorite game seems to be pass the customer, which they do both when trying to negotiate and use as a customer service strategy. Save your time and aggravation and buy a Honda from a dealer who will treat you decently.
kkleverence / 10/18/2008
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