Mercedes-Benz Independent Repair By Monaco Motors / Chatsworth, California

Rating: ★★★★

21 years in Business

Auto Repair & Service, New Car Dealers, Automobile Consultants

Address: 21311 Vanowen St, Chatsworth

Postal code: 91303

Phone: (818) 704-1836

Auto Repair & Service, New Car Dealers, Automobile Consultants

cash

Mon-Fri 7:30-5:30pm Now open Saturday`s 9am-3pm by appointment

THE BEST!!! The had the good fortune to have been introduced to Wade Lennan and his Monaco Motors team over 10 years ago. Many many happy motoring miles later I am as pleased with his way of doing business as the day we first met. His team is knowledgeable, prompt and very reasonable. They pay great attention to detail and are as dependable as it gets. His team also continuously obtains professional development to ke... view moreep their skills up to date. I recommend Monaco to all my friends because I know they will learn to appreciate Monaco as well.

Calabasas Ed / 5/16/2012

Great Service and excellent value. I have taken my Mercedes SL 600 and C 55 AMG, and soon i will take my Porsche Cayenne S when it will need a service. They give you a complementary ride to and from your house, no matter how small your service is with them and even a car wash. I have made the mistake of going to a Mercedes Dealer to get work done and paid $400 for the Service A. This time around I took advantage ... view moreof Monaco`s ""New Year`s"" deal. It came with a full 8qt synthetic oil change and my option of the brake flush and service option. This deal meets and exceeds everything a Mercedes dealer would charge you for considerably less money. As for my SL600, the job was almost impossible. My transmission line had a leak. After calling every Mercedes dealer in Southern California,they had to custom order a transmission hose directly from the factory in Germany because it was otherwise unavailable. I expected to pay thousands (as other dealers have quoted me) for the job however i paid only $800. I am glad I found this place and I hope many others will decide to give them a chance. If you want to save money and receive more than what you pay for, go to Monaco.

Richieg8020 / 1/30/2012

Very nice experienced, knowledgeable ownership and service personnel. Owner Wade takes care of your car as if it was his own. Lots of communications, between Monaco and you. No Surprises as to costs and service, any changes necessitates a call for your approval. Parts are original from the manufacturer. Your car gets returned to you washed and cleaned, at no extra charge. Free pick up and delivery. Monaco makes... view more it as easy as possible to have your car serviced...

Popcorn12 / 11/15/2011

I used to be a big a fan of Monaco Motors, however after my last experience sentiment has changed. Made an appointment for an oil change at 7:30am, was the first car there and in. Wrote it all up and was expecting as I was told, car would be done early afternoon. Wade the owner called me at 12:30 said he was leaving because of a bad back and so and so would take over and be getting back to me. No one ever did, I ... view morewas left hanging. Went to pick up my car first thing this morning and it was still up on the lift and Wade said he thought it was done. When confronted about this situation, Wade was less than apologetic and pass

CRFisher / 10/27/2011

I was looking for a decent place to get my oil changed. Found this place because it was the closest. Had my oil changed. I thought they were putting in BMW Longlife motor oil - they were using Mobil 1 - which is NOT certified by BMW, Mercedes, Audi, VW. Just read the bottle, the certs are on the back. They forgot to put a new o-ring on the drain plug - the oil leaked like crazy after a day. I took it back, they... view more refilled my engine and put a new o-ring - come to think of it, the owner never apologized. I reluctantly went in for a second oil service, ugh. Second time around I brought my own oil Castrol 0W-30 European Formula -Certified by BMW Longlife 01 and the rest. They tried telling me that I had an oil leak, but didn`t know where it was from, but that it looks like it was coming from the drain plug(stupids) -I`m assuming it looks like its leaking because they didn`t wipe up the oil that had leaked(stupid asses) - They wanted to charge me to put some blue dye sh!t in my motor oil(haha, stupids putting dye in my highly tuned $30k machine). Oh man, they also argued with me about oil(stupid again).
I`m sure they do some things right, but to me, an oil change should be a walk in the park.

Cheers.

MiniCooperDriver / 4/18/2011

For years my 2003 BMW was serviced by a large dealership from whom I had purchased a maintenance contract. Although I understood that it was more expensive than a local independent repair shop, I was under the impression that I was paying for better service. Well, once I started going to Monaco Motors I realized how wrong I had been. Not only is it significantly less expensive, but I feel that Wade and his excelle... view morent crew really have my back. These guys have integrity and it shows. After a year and half of having them service my car, I have no doubt that they are worthy of my trust. My BMW 325 is the first really nice vehicle I`ve owned. I`m not a rich man so I`m going to take great care of it and keep it running in top condition for as long as I can. Monaco Motors was the missing ingredient I needed to have in order to make that happen without breaking the bank. They feel like family and I actually enjoy going in there even when I know I`m going to have to part with a few bucks to get the job done. At least I know it`s done right and for great price.

Jeffrey 8742 / 10/14/2010

The guys ALWAYS take care of me there!! They are so trustworthy and honest! I had the convertible top on my mini cooper sliced open through a break in and Mike called all the places nearby to get a gorgeous top that was slightly used, so I saved almost $800!! And the best part is I didn`t even have to ask!! I highly recommend Monaco Motors!

Rachel McCord / 2/10/2010

We`ve taken all 3 cars to Wade. They all needed different levels of service and repairs and many special requests for check, call then do in a very customized way for us. They made us feel comfortable with all the decisions and costs going through the repair process. They satisfied our every request and did ALL the jobs at way less than the dealership prices. And in some cases, what the dealership quoted wasn`t even ... view morerequired. They were very good at communicating with me and explaining the needs of our cars and letting us make the decisions along the way. We made 1 trip with all 3 cars and saved about $3,800 for the work we needed. Thanks Wade, Bill and the Monaco Motors Crew!

BMW ZRoadster / 1/29/2010

Talk about professionaism and knowing ""how"" to treat the customer. At Monaco Motors I realized I had found a diamond in the rough. Most autocare or auto repairs needed on
M/Benz, Porsche, BMW and other high end vehicles cost an arm and the perverbial leg.
Not so @ Monaco Motors and I found that these guys really know their stuff and that ends up saving you/me $$$ as they don`t have as many hours in the repai... view morer end. I also have to say they treat you very special there and keep their word about WHEN your car will be ready and keep to the estimate they gave me. Please, Please ask for Wade or Mike for BMW help and M/Benz and Porsche.............My 740Li never had it so good. Neither have I, now I can really afford to keep this BMW that I cherish. P.Sullivan Valencia, CA

Patrick Sullivan / 1/6/2010

Wade and his team, in particular John the Mercedes technician (aka The Professor), have done a GREAT JOB of keeping my 300e and e320 Cabriolet fit and fleet of foot (or tire, if you prefer). I have checked Monaco`s prices against several other shops and always found Monaco to offer the best deal. More importantly, Wade will suggest, if asked, ""less than perfect"" fixes when a complete repair would not be cost effici... view moreent. Finally, I have found Wade to be a man of his word when it comes to warranty repairs on a warranty that Monaco issued on my e320. GREAT WORK, GREAT PEOPLE!

lawforce / 1/5/2010

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