Firestone Complete Auto Care / El Sobrante, California

Rating: ★

87 years in Business

Auto Repair & Service, Tire Dealers

Address: 1001 Hilltop Mall Rd, El-Sobrante

Postal code: 94806

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

Tire Dealers, Auto Repair & Service

Payment:

amex, diners club, discover, master card, visa

Services/Product offered:

Air Conditioning; Air Filters; Alignments; Alternators; Car Auto Batteries; Brake Pads; Brake Services; Climate Controls; Cooling System Parts; Disc Brakes; Engine Services; Heating & Cooling Services; Ignitions; Car Auto Inspections; Car Auto Maintenance; Minor Repairs; Oil Change; Radiator Service; Radiators; Rotors; Spark Plugs; Starters & Ignitions; Starting & Charging Services; Steering & Suspension Services; TIRES; Firestone Tires; Bridgestone Tires; TIRES SERVICE; Transmission Service; Tune-Ups; Vehicle Inspection; Car Auto Water Pumps; Wheels; Car Auto Wiring

Open hours:

Mon - Sat 8:00 am - 7:00 pmSun 8:00 am - 5:00 pm

Brands:

Firestone; Bridgestone

Reviews:

Little regard for customer time

I needed a repair on one of my new tires (purchased at a different Firestone store). I had purchased the road hazard insurance so it was a repair at no charge. I called them in the morning and asked for an appointment at 3pm. They said it wasn`t necessary, just bring it in and they would take care of it. When I got there at 3:00 I was told that it would be a 3 hour wait. I said I would come back another day but I wan... view moreted an appointment. They gave me an appointment for the next day. When I arrived i was told it would be about an hour to an hour and 15 minutes. It took nearly two hours for a 20 minute job. This experience has soured me on at least this Firestone location. Clearly, appointments mean nothing. I have gotten a new set of 4 tires installed, without an appointment, in less time than this leak repair. This experience also causes me to question the value of the hazard coverage for which I was charged extra. Perhaps it makes more sense to skip that coverage and have repairs made somewhere where customer time is regarded more highly.

Mike3400 / 2/13/2011