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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Xcar considers the Porsche 911 GT3's PDK

Porsche ruffled some feathers when it unveiled the latest 911 GT3 a couple of years ago with a dual-clutch transmission instead of an old-school manual. The rationale was (and remains) that the PDK makes the enthusiast's Elfen faster than it would be with a stick. The purists scoffed, but Zuffenhausen held firm – and even did the same with the even more hardcore GT3 RS. In its latest video, the boys at Xcar set out to find out if the GT3 with its fancy automated gearbox is as good as the previous model (or as good as the current model could be) with a manual – and took in some of the track toy's other trickery while they were at it. Check out the video above to find out what conclusion they reached.

Leno buys classic Porsche 356 Carrera 2, seeks out and finds perfect expert for help

The world of collector cars is fairly tight-knit when you get down to individual models. Need proof? Just take a look at this latest video from Jay Leno's Garage. The subject is a gorgeous 1963 Porsche 356 Carrera 2. Jay, being known as quite a collector, got a call from someone looking to sell. While doing his due diligence and looking for a 356 expert to go over the car with him, he came across John Willhoit.
Where the story gets weird is when Leno is asked the license plate number - it turns out that Willhoit, owner of Willhoit Restorations, had restored the exact same car more than 30 years prior. He then sold it to the same person that was looking to give it to Leno. What follows is a truly interesting video on the little quirks of the 356, along with Willhoit's personal history on a car he hadn't seen since 1976.
This is a bit more mechanically detailed than Leno's normal videos, but it's on a very interesting subject. Take a look below for the entire film.