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Porsche recalls new 911 models over exhaust pipe issues

Porsche, though the National Highway Traffic Safety Administration, announced a voluntary recall on about 2,200 911 Carrera and Carrera 4 models built during the 2012 and 2013 model years. On cars equipped with the standard exhaust system it was found that the tailpipes could separate from the mufflers and become dangerous road debris; models that added the optional sport exhaust system are not included in this recall.
Affected vehicles were built between March and November of last year, but there have been no reports of the problem on any customer-owned vehicles. Porsche first noticed a cracked tailpipe weld on a test vehicle back in May, and since then has found similar problems on other internally owned vehicles, all with more than 25,000 miles on the clock. To fix the problem, dealers will be replacing the mufflers. Scroll down to read the official notice.

Watch the trailer for Amazon's 24 Hours of Le Mans documentary

Amazon's video streaming service is taking a cue from Netflix and filling its library with new, high-quality original content. This is great news for car enthusiasts, as the company seems interested in tailoring to our diverse tastes. After the successful debut of The Grand Tour, Amazon announced a new documentary based on an annual race in France. Le Mans: Racing is Everything is set to debut later this year. The first action-packed teaser just debuted. The limited series will explore the race's roots and what makes it such a grueling but rewarding place for teams and drivers and such an awesome spectacle for fans. New Black Films, the production company behind the series, embedded itself with the Porsche, Audi, Nissan, Toyota, Aston Martin and Rebellion teams, interviewing drivers like Mark Webber and Andre Lotterer. The series is set to debut on Friday, June 9, plenty of time to catch up before the 24 Hours of Le Mans later next month. Keep an eye and ear out for another Amazon project, a yet-to-be-named series on Formula 1. Related Video: News Source: Amazon, YouTube via The Verge Motorsports TV/Movies Audi Porsche Toyota Amazon le mans 24 hours

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.