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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Black Edition Porsche Cayman is cooler than your Amex

I was working in a restaurant when I saw my first American Express Centurion card. Colloquially known as the Black Card, the Centurion is a substantial thing, if you've never handled one. It's, as the nickname describes, black, and made from titanium. It's cold to the touch and because it's so much heavier than a normal card, it feels like a piece of precision engineering. At the time, I couldn't get through my head just how German it felt, despite the "American" on its face. In many ways, this Porsche Cayman Black Edition is like the Black Card. It's the same color, for one. Gloss-black paint comes standard, although you're free to spend $710 for the metallic Jet Black variant. Like the exterior, the interior can only be had with black leather. Other upgrades for this "exclusive" Cayman include a Sport Design steering wheel, 20-inch Carrera Classic wheels, bi-xenon headlamps with the Porsche Dynamic Lighting System, navigation, heated seats, and an upgraded stereo. While its color and exclusivity might be a lot like the Centurion Card, we're wagering this isn't the Cayman most Black Card holders would buy, and that's because Porsche based it on the 275-horsepower model, rather than they hairy chested, 325-horsepower Cayman S, 340-hp GTS, or 385-hp GT4. That means 60 miles per hour arrives in a leisurely 5.4 seconds for the manual, 5.3 seconds for the PDK automatic, and 5.1 seconds for the PDK in Sport Plus mode. And if time really is money, those numbers aren't going to mesh with Black Card carriers. Prices for the Cayman Black Edition start at $60,195, or $6,600 more than the standard Cayman. While that seems steep, according to our contacts at Porsche, you'd be spending $12,825 to add the Black Edition's standard equipment to a normal Cayman. Sales are slated to begin in January. Porsche has released a single image of the new Cayman, available up top. You can also scroll down for a brief press release. Related Video: IN ELEGANT BLACK: PORSCHE CAYMAN BLACK EDITION Exclusive edition of 2016 Porsche Cayman in classic color combination ATLANTA, Oct. 1, 2015 -- Porsche is expanding the Black Edition line-up to include a new special edition of the Cayman. A strong complement inside the special edition series, which also includes the Boxster and the 911 Carrera, the Cayman Black Edition is distinguished with a timeless Black on Black design and an extensive level of standard equipment.

Porsche announces four flavors of updated Cayenne [w/video]

The new Macan may be getting all the attention lately, but Porsche hasn't forgotten about its larger crossover – the one that put it on the map in 2002 and on the road to profitability, with over half a million sold so far. So to keep the Cayenne at the top of its game, Porsche has announced several key upgrades for the 2015 model. For starters, Porsche has updated the Cayenne's appearance with new front- and rear-end styling. The front bumper, fenders and hood are entirely new, with air fins flanking the nose to direct air into the intercoolers (each model now being artificially aspirated), and new bi-xenon headlamps and daytime running LEDs on every model but the Turbo, which goes all-LED. Around back there's also new taillights, tailgate handle, lower rear fascia and exhaust pipes. Meanwhile the interior has been upgraded with a 918-derived sport steering wheel and reformed rear seats with available ventilation. The bigger news is under the engine bay, where Porsche is offering four choices. The base model is gone as the range starts with the Cayenne Diesel, followed by the Cayenne S, the new Cayenne S E-Hybrid and the top-of-the-line Cayenne Turbo. The Diesel model carries over the same 3.0-liter turbo diesel with 240 horsepower. The Cayenne S however packs a 3.6-liter twin-turbo V6 that's similar to the one found in the Macan Turbo and packs the same 406 lb-ft of torque but more power at 420 hp, 20 more than either its little brother or the model it replaces to reach 62 mph in 5.2 seconds. The new Cayenne S E-Hybrid makes Porsche the world's only car manufacturer to offer three plug-in hybrid models. Porsche has also ported over the powertrain from the Panamera S E-Hybrid to make what Porsche refers to as "the first plug-in hybrid in the premium SUV segment" and, along with the 918 Spyder, make it (almost unbelievably) "the world's only car manufacturer to offer three plug-in hybrid models" (unless, of course, you count the Opel/Vauxhall Ampera as separate from the Chevy Volt and Cadillac ELR). The system mates a 3.0-liter supercharged V6 with 333 hp to an electric motor with 95 hp to give it a combined output of 416 hp (more than the diesel and almost as much as the S) to propel it to 62 in 5.4 seconds, hit an all-electric top speed of 78 mph and an all-out top speed of 151 mph – offering a substantial improvement over the previous Cayenne S Hybrid.