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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Porsche 911 GT3 RS spec sheet leaked, promises 500 hp

Axis of Oversteer has three pages of what's purported to be the spec sheet for the Porsche 911 GT3 RS, and it's got a few bolded items noting key differences with the already spectacular 911 GT3. Prime among them is its output, pegged at exactly 500 horsepower and 339 pound-feet of torque, which looks at first blush to be a minor bump: just 25 hp and 14 lb-ft over the GT3, and the redline drops 200 rpm to 8,800 rpm. If the document is accurate, though, there will be a hefty dose of weight loss to make the most of it. The bodyshell and doors are aluminum, carbon fiber reinforced plastic is used for those vented front fenders (the vanes are plastic), the front trunklid, the rear engine cover, and the rear wing, while the roof is made of magnesium and the side windows are polycarbonate. The bucket seats, door entry guards, and other interior trim pieces are also fashioned from CFRP, and it gets lightweight door panels with pull-loops. Elsewhere around the coupe, the body grows wider by 50 millimeters in front and 30 mm in back over a track that's 36 mm wider. There's a pit-lane speed limiter for track days, tinted taillights, an optional Clubsport package with a six-point seatbelt, and GT3 RS logos everywhere. It's looking more and more like this car was developed to define the word "epic." Featured Gallery Porsche 911 GT3 RS spec sheet Related Gallery 2016 Porsche 911 GT3 RS News Source: Axis of Oversteer Geneva Motor Show Porsche Coupe Performance 2015 Geneva Motor Show porsche 911 gt3

Mark Webber gets early clearance for Porsche departure

If there's no rest for the wicked, there's surely even less rest for the wickedly fast. And make no mistake about it, Mark Webber is wickedly fast. He may not have proven able (or given the opportunity, depending on who you ask) to emerge from Sebastian Vettel's shadow after six seasons partnered with the multiple world champion at Red Bull Racing, but he's still won nine Formula One grands prix, to say nothing of the sports car races he won with Mercedes in the late 90s. But now he's leaving F1 to anchor Porsche's new LMP1 program, and according to the latest reports, he's departing Red Bull for Porsche sooner than expected.
Typically an F1 driver is obliged to stay with his team until the end of the calendar year - not just the end of the racing season - helping out with things like promotional events and fine-tuning next year's car. But news.com.au reports that Red Bull has given him early leave, so once the racing action in Brazil is done on Sunday, he's departing straight for Porsche's racing headquarters in Wiessach, Germany.
It won't be Webber's first visit to the facility, having already swung by to have his new seat fitted. But his early arrival will undoubtedly help him and Porsche get up and running ahead of schedule. The move may have been facilitated by a new sponsorship deal that could see Webber carry Red Bull with him to Le Mans, so don't be too surprised to see the energy drink company's logo on the side of the new Porsche once the new racing season gets under way next year, whether in concert with or instead of the anticipated revival of the Martini Racing livery.