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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Here's how to follow this weekend's 24 Hours of Le Mans

In the pantheon of motorsports, the 24 Hours of Le Mans stands as one of the great endurance challenges to man and machine. This year's event in France already looks to be one for the ages with Porsche setting record-breaking times in practice and the competition debut of Nissan's front-engine, hybrid racer. Thankfully, there's a massive list of ways to follow this automotive attraction. Reilly Brennan, the Executive Director of the Revs Automotive Research Program at Stanford University, and a friend of Autoblog, has once again assembled a helpful couch-kit to organize many of the options. Unfortunately, the old-school way of just turning on the television might be the most frustrating way to watch Le Mans this year. Fox Sports 1 and 2 are carrying about half the race, but the coverage bounces between them seemingly at random. The broadcast begins on Fox Sports 2 at 8:30 AM Eastern ahead of the 9:00 AM start and lasts there until 12:00 PM. Things don't pick up again until 7:00 PM Eastern on Fox Sports 1 for an hour, and the channels swap back and forth more from there. The Fox Sports Go streaming app offers more, but even it stops showing the race a few times. Thankfully, streaming Le Mans is easy. If you can't dedicate 24-hours on the couch, Radio Le Mans lets you listen to audio commentary anywhere with some of the best announcers in the biz. The Automobile Club de l'Ouest, the governing body for the race, also offers an official video stream in an app for $9.99. For a really low-tech solution, the official Twitter is another choice. Brennan is keeping his list updated with coverage changes. You can also check out and download the spotter's guide (from Nissan) in the gallery above. Enjoy this year's race. If you miss anything, don't worry; expect a full report from Autoblog. In fact, editor-in-chief Mike Austin is attending Le Mans this year, so follow him on Twitter for on-the-fly impressions. Featured Gallery 2015 24 Hours of Le Mans Spotter's Guide News Source: Reilly BrennanImage Credit: Nissan Motorsports Audi Nissan Porsche Toyota Hybrid Racing Vehicles

Eight things we learned about the 2017 Porsche Panamera

We just spent two days in Germany with the 2017 Porsche Panamera, and now that we're back home in the States it's time for show and tell. The design is probably the most noticeable difference, but there is a lot going on inside and underneath this new Porsche sedan. Here are eight important bits worth talking about. It's longer, wider, and taller than before. The new Panamera is 198.8 inches (+1.3) long, 76.3 inches (+0.2) wide, and 56 inches (+0.2) high. It doesn't look bigger in person, though. Parked side-by-side, the 2017 Panamera looks chiseled and lean where the previous model was bulbous. The front and rear overhangs are reduced, aiding in the visual deception. We've already said that the 2017 Panamera is much prettier in person than its predecessor, and that's especially true from the rear three-quarter angle. There's a short flat surface at the tail below the rear glass, and the roofline over the rear of the passenger compartment was dropped by an eighth of an inch. Coupled with the new rear brake lights that are connected by an eye-catching light strip, those small detail changes make a dramatic impact on the car's overall appearance. Say goodbye to buttons. Physical buttons are quickly fading out of style, and the 2017 Porsche Panamera is the first vehicle from the German automaker that follows the trend. A sea of black plastic greets Panamera occupants, at least until the car is turned on. Then, the Porsche Advanced Cockpit lights up. Touch-sensitive controls abound for the driver and passengers both front and rear. The Advanced Cockpit definitely cleans up the Panamera's interior compared to the mess of buttons inside the first-gen model. We haven't been given the opportunity to put the new cockpit through its finger-friendly paces, but we're sure that if you understand how to operate a tablet, you've got the basics down already. Here's hoping it's intuitive and easy to use without diverting too much attention from the road. And wish a fond farewell to gauges (mostly). There's only one physical gauge inside the Panamera (unless you count the analog timer atop the dash on models equipped with the Sport Chrono Package). A tachometer sits directly in front of the driver. In a nod to Porsches past, it's designed to invoke memories of the classic 356. Besides that one throwback, the instrument cluster is dominated by twin seven-inch digital displays that flank the lone dial.