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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Porsche to introduce new Boxster Spyder, Macan GTS this year

Dig the new Porsche Cayman GT4 but really wish it came in open-top form? Love the Boxster GTS but wish it had more punch? Well we've got good news for you, friend, as that seems to be precisely what Porsche has in store. Among the new models the Volkswagen Group has lined up for this year will be a new Porsche Boxster Spyder. Although no details were announced along with the name, there are a few elements we can look forward to. The new Boxster Spyder is tipped to be essentially an open-top version of the Cayman GT4, but just how many of the latter's components will make the jump from coupe to convertible remain to be seen. The GT4 packs the 3.8-liter flat six from the 911 Carrera S with 385 horsepower, channeled to the rear wheels through an old-school six-speed manual transmission. It also has carbon-ceramic brakes, revised aero, and a stiffened suspension. The Spyder version of the previous Boxster arrived in 2009 with a modest 14-horsepower boost, a retuned suspension and a good 176 pounds trimmed off its curb weight thanks to the elimination of the motorized soft top, air-con and other components. That's not all Porsche has in store for 2015, though. The German automaker has also confirmed a Macan GTS is in the works that promises to explore the little crossover's performance potential. Projecting just what Porsche will do to Macan to give it the GTS treatment, though, is a little tricky. Sure, the German automaker already offers GTS of the rest of its lineup, but just where that model slots in to each line varies. On the Boxster and Cayman, it slots in between the S and GT4/Spyder. For the 911, it serves as a mid-point between the Carrera S and the GT3. And with the Panamera and Cayenne, the GTS bridges the gap between the S and Turbo models. Considering both the Macan S and Macan Turbo pack twin-turbo V6s, the Macan GTS could serve as a mid-point between the S and Turbo with around 350-360 hp, or (more likely) top the range with upwards of 420 hp. One way or another, though, we can expect upgrades to the suspension, brakes, rolling stock and trim to complete the package. Most of the rest of the announcements made in VW's annual report we either already knew about or are of little interest, but the document also confirms new Lamborghinis on the way, including two new versions of the Aventador (likely to be the new SV coupe we just saw and an SV roadster) and three more of the Huracan as well, including two Spyder versions of the latter.

New J.D. Power Initial Quality Study puts Porsche, GM in spotlight

J.D. Power and Associates has released its annual Initial Quality Study, and this year, Porsche and General Motors took the spotlight. The study, which asks new car owners to report problems experienced during the first 90 days of ownership, found that overall, the industry averages 113 problems per 100 vehicles.
Porsche managed a score of just 80 problems per 100 vehicles, while GMC took the second spot on the podium with 90. Lexus filled out the top three with 94 problems per 100 vehicles, followed by Infiniti at 95 and Chevrolet at 97. The study also looks at specific models, and found the Lexus LS to enjoy the best initial quality at 59 problems per 100 vehicles.
Interestingly enough, the report found that around two-thirds of most owner problems experienced in the first 90 days are attributable to vehicle design instead of mechanical failure. Specifically - echoing a refrain we've been hearing for the last few years - owners are having a hard time figuring out how to use the technology present in their new vehicles. Head over to the J.D. Power site for more information, or scroll down below for the company's related press release.