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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

UK workers strand car on island of asphalt to keep working

Generally speaking, when you illegally park your car, you're likely to get ticketed and towed, but there is probably at least one motorist in Scotland who wishes that was the case. After workers had blocked off a portion of the parking lot for the Edinburgh Waverley railway station, the driver of this Mercedes-Benz S-Class reportedly moved some of the barriers to park in one of the empty spots.
Rather than having the vehicle towed, the work crew simply tore up the asphalt around the leaving just the one parking spot intact, and as you can see in the image above (posted to the Twitter account of Harold Norstad), the crew even built a small asphalt ramp so the car could get off its blacktop pedestal. Since this happened last week, there's no word as to whether the car was eventually moved or towed for the resurfacing work to continue.
Let this be a warning...

Mercedes rolls out the long red carpet for new Maybach S600 Pullman [w/video]

Remember when the S-Class was the S-Class and that was it? The pinnacle of the Mercedes-Benz lineup, at least as far as sedans were concerned. But those days are long behind us. Now there's a coupe as well (bringing the former CL back into the fold), a convertible on its way, the uber-luxe Maybach limo and this: the new Pullman. The creme de la creme of the Silver Star range, His Excellency Field Marshall Dr. Mercedes-Maybach S600 Pullman Dada – as it's known in full, at least with the twelve-cylinder engine – is... well, it's enormous. It's bigger than the old Maybach 62 it essentially replaces and bigger even than an extended-wheelbase Rolls-Royce Phantom. And why would you need a vehicle so large? Well, you wouldn't. And neither would we. But there are some, shall we call them "unelected heads of state" who would accept no less. They're the customers who favored the original, and 50 years later, they're the ones who'll be snapping up the new one. (The little wavy flags on the front fenders are optional.)