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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

BMW tops Consumer Reports 2023 Brand Report Card

Feels like we wrote about Consumer Reports' 2022 Brand Report Car and 10 Top Picks a few weeks ago, but it was last April. So the mag is back with a ranked roster of 32 brands and 10 vehicles in four categories for your debating pleasure. Starting with the brands, last year's top three were Subaru, Mazda and BMW. This year, the Munich crew climbed two spots to win the prize thanks to "Superb road test scores and solid results in CR’s reliability and owner satisfaction surveys." Subaru narrowly fell to second, maintaining its four-year run in the top three. Mini, eighth last year, jumped five spots to get the last step on the podium. The rest of the top 10 were Lexus (up one spot from last year), Honda (down one spot from last year), Toyota (up three), Genesis (up 12), Mazda (down six), Audi (down three) and Kia (up eight). The magazine and testing outfit says its Brand Report Card "[reveals] which automakers are producing the most well-performing, safe, and reliable vehicles based on CRÂ’s independent testing and member surveys," and that "Brands that rise to the top tend to have the most consistent performance across their model lineups." Last year's top 10 had six automakers from Japan, three from Germany (giving Mini credit for England), none from the U.S. or South Korea, and five luxury brands. This year's list counts five makes from Japan, two from Germany because Porsche fell out of the top ten, two from South Korea, still none from the U.S., and four luxury brands. Buick again ranked as the best domestic, dropping to 12th after being 11th last year. The big mover was Lincoln, its 10-place jump up to 16th attributed to better reliability from the Corsair and Nautilus. Tesla's improved overall reliability saw it climb six spots to 17th. Dodge climbed one spot to 15th. Jeep got out of the penalty box in last to come second-to-last. Land Rover fell three places into the penalty spot.  CR's top 10 vehicle models The 10 Top Picks list is practically a new list. Only two holdovers made it to 2023, those being the Subaru Forester and Kia Telluride.

8 excellent minivans you can't buy in the United States

Americans have fallen out of love with minivans. For some reason, a super-practical, multi-seat vehicle that can haul almost anyone and anything is less popular than giant SUVs that make it difficult to access the third row. The rest of the world hasn’t forgotten the minivanÂ’s virtues, and many well-known automakers offer a whole rainbow of family carriers, some of which offer clever camping and luxury features. Here are some forbidden-fruit vans we canÂ’t buy in the United States. Toyota Noah/Voxy The Toyota Noah and Voxy have been around since the early 2000s and sit below the Alphard (more on that below) in the automakerÂ’s van line. ToyotaÂ’s sales model in Japan seems complicated from the outside, as the company sells different vehicles at different types of dealerships. The Noah was originally sold at ToyotaÂ’s Corolla Stores before the automaker shifted its model to the van in all locations in 2020. Now in their fourth generation, the van twins offer unique family-friendly features like a step system and use ToyotaÂ’s latest hybrid system. Toyota Alphard The Toyota Alphard is a stately minivan sold in several countries and regions, including Bangladesh, China and the Middle East. ItÂ’s now in its third generation and features Lexus-like styling with a massive cabin. The Alphard is available with several powertrain options, including some it shares with Lexus and other Toyota models, including the ES 350 and Highlander. Toyota equips the Alphard with several advanced safety features, and the van can comfortably carry up to eight people. That said, the Alphard is more expensive than many of its rivals in the markets where itÂ’s sold, so people may consider other options. Mitsubishi Delica If youÂ’ve spent any time in the automotive corners of social media, youÂ’ve seen a Delica. TheyÂ’re everywhere now, as Americans figure out that a small, light van with real ground clearance and four-wheel drive is a great thing. Mitsubishi has made different vehicles under the Delica name, including a truck and a kei car, but the minivan is the one most of us recognize. The Delica entered its fifth generation way back in 2007 and got a facelift in 2019. ItÂ’s still available with four-wheel drive, though Mitsubishi also sells a front-drive version. TodayÂ’s van is light years away from the classic models we can import here and features a massive grille with unique front lighting fixtures.

Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Most reliable cars and trucks of 2022

Related: Least reliable cars and trucks of 2022   For years now, Consumer Reports has been one of the most prolific sources of vehicle reliability data around. The organization tests a number of vehicles each year and surveys its members on various automotive topics, including reliability. The results of its 2022 annual auto survey are in, and the list of most reliable vehicles has been revealed. Unsurprisingly, Toyota and Lexus dominated the list of most reliable vehicles, but BMW and Mini snuck into the top 10 as well. The list includes: Toyota Corolla Hybrid: 93 Lexus GX: 91 Mini Cooper: 89 Toyota Prius: 89 Mazda MX-5 Miata: 85 Lincoln Corsair: 82 Toyota Corolla: 81 Subaru Crosstrek: 80 BMW 3 Series: 80 Toyota Prius Prime: 77 In terms of the most reliable vehicle type, Consumer Reports says that sedans remain the best choice. Their average score is 58, which is notably better than SUVs’ average score of 51. Minivans and pickup trucks are lower, at 44 and 39, respectively. As Consumer Reports notes, many sedans are older models that have allowed their manufacturers to iron out the wrinkles, making them more reliable. Domestic automakers' SUVs and trucks performed better in the survey than their imported counterparts, with scores of 45 and 41, respectively. The study also showed that hybrids and plug-in hybrids are becoming more reliable, and have climbed the score ladder to the tops of their segments in many cases.  Consumer Reports says its study includes 17 trouble areas, including small stuff like creaks and rattles and much larger problems like drivetrain failures. The organization states that it weights each issue based on its severity to create its predicted reliability scores, with 100 being the best. A car must be in production for at least two model years to be considered for the list. Related video: Green BMW Lexus Lincoln Mazda MINI Subaru Toyota Car Buying Maintenance Ownership Convertible Coupe Crossover Hatchback SUV Hybrid Sedan Consumer Reports reliability

2023 Lexus ES gets new touchscreen infotainment, F Sport packages

Toyota might be finished with the Avalon but Lexus isn't finished with the ES. The 2023 ES sedan acquires features to please a range of buyers, from a new infotainment system to new F Sport packages similar to those added to the IS sedan range. The benefit for every buyer will be Lexus Interface infotainment with touchscreen and voice controls. Oddly, Lexus didn't include a photo of the reworked interior, said to get a redesigned center console, a new sunglass holder, a new cup holder location, and an "available wireless charger." We believe the redesign jettisons the trackpad previously used to control the infotainment system, placed on the center tunnel next to the shift lever. If other recent Lexus offerings are the guide, we'll expect the cupholder to move to next to the shift lever instead of behind it — and hope Lexus forgot to make "cupholder" plural instead of giving front-row occupants two receptacles. The ES already offered a wireless phone charger, so we expect the news here is that it's also moved.   The touchscreen will be easier to control and also comes with a higher resolution. The system can be controlled by voice when given the "Hey Lexus" command to attention, and features dual microphones, seat detection, and speaker location capability. The standard screen continues to be eight inches across, the optional screen maxes at 12.3 inches. Wireless Android Auto and Apple CarPlay are included. For sedan shoppers seeking a bit more spice either cosmetically or dynamically, the ES adopts the F Sport Design Package and the F Sport Handling Package that came to the IS last month. Any ES (250 AWD, 350, and 300h) optioned up to Premium trim can add the F Sport Design bundle with its unique front bumper and grille surround, rear spoiler, and exclusive 19-inch, gloss black split-five-spoke alloys. It also adds Intuitive Park Assist to the convenience feature list.   ES 350 and ES 300h buyers who stump for the F Sport Design Package can further add the F Sport Handling Package. This gets two extra drive modes, Sport+ and Custom, to manage the F Sport adaptive suspension, plus a heated F Sport steering wheel, Hadori aluminum trim, aluminum pedals, and a black headliner.

Toyota applies to trademark Lexus LFR name in Europe

Less than a week ago, Toyota appealed to the European Union Intellectual Property Office (EUIPO) to reserve the names Lexus LFR and LFR for "Automobiles and structural parts thereof," CarBuzz discovered. Starting with the usual disclaimer, we can't know what this will be applied to, nor if it will be applied to anything; automakers constantly reserve names that never find their way to production vehicles. Now for the fun part: The short money says this is for the production version of the Lexus Electrified Sport Concept shown in December of last year, successor to the LFA. Pulling back the nomenclature curtain, Lexus began its Lexus Future (LF) series with the LF-S sedan in 2003. The A in the LF-A concept that followed two years later was said to stand for Apex. Our guess is that what's coming is the Lexus Future Revolution. This is, after all, the car that will "destroy the spindle grille."  On top of potentially evolving from the concept name to LFR, if that's what it's called, the vehicle itself still appears to be in flux. The Electrified Sport was touted with an electric powertrain run off solid-state batteries, as targeting a 435-mile range or more, and having 1,000-horsepower guts enabling a 60-mph sprint in just over two seconds. In March, reports out of Japan said a version powered by a 4.0-liter twin-turbo V8 hybrid would launch first, the EV not arriving until the end of this decade — a timeline that makes sense considering solid-state batteries aren't due in a Toyota until 2025, and only then in a hybrid. There's no reason to believe Lexus would want to run high-tech, high-voltage, high-risk experiments in its halo car. In July, another Japanese outlet refined the ICE rumor with gossip that what was then referred to as the LFA II would fit the 5.0-liter twin-turbo V8 from the Lexus LC 500 endurance racer and make around 700 horsepower. Supposedly, it would also become the "substitute for the GR010 Road Going version." The Gazoo Racing GR010 is Toyota's entry in the Hypercar class of the FIA World Endurance Championship, powered by a 3.5-liter twin-turbo V6. We're still not sure how these two vehicles could line up since the GR010 needs to be sold in at least 20 road-going versions within two years to satisfy class rules, each of which would need to use its V6 powertrain, not the 5.0-liter.  And in August, Lexus boss Koji Sato told Top Gear he's toying with a simulated manual transmission.

2023 BMW M2 revealed, BMW i4 and Mercedes-AMG SL 63 driven | Autoblog Podcast #751

In this episode of the Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Road Test Editor Zac Palmer. In this week's news, we discuss the Jaguar F-Type commemorative 75 model, the reveal of the 2023 BMW M2, as well as the Rivian recall and its repercussions. We talk about the cars we've been driving, including the Ford Mustang Ice White Edition, BMW i4, Mercedes-AMG SL 63 and Lexus RX 500h F-Sport. Send us your questions for the Mailbag and Spend My Money at: Podcast@Autoblog.com. Autoblog Podcast #751 Get The Podcast Apple Podcasts – Subscribe to the Autoblog Podcast in iTunes Spotify – Subscribe to the Autoblog Podcast on Spotify RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Jaguar sends off the F-Type with commemorative 75 model 2023 BMW M2 revealed: Hot and heavy Rivian recalling nearly all 13,000 of its vehicles over steering hazard Cars we're driving 2022 Ford Mustang GT Ice White Edition 2022 BMW i4 2022 Mercedes-AMG SL 63 2023 Lexus RX 500h F-Sport Feedback Email – Podcast@Autoblog.com Review the show on Apple Podcasts Autoblog is now live on your smart speakers and voice assistants with the audio Autoblog Daily Digest. Say “Hey Google, play the news from Autoblog” or "Alexa, open Autoblog" to get your favorite car website in audio form every day. A narrator will take you through the biggest stories or break down one of our comprehensive test drives. Related video:

2023 Lexus LC 500 and LC 500h get updated suspension system

Lexus is making a handful of changes to the LC for the 2023 model year. Again offered as a coupe and as a convertible, the firm's range topper gets an updated suspension system and a new paint color, among other changes, and it costs slightly more than the 2022 model. The most significant changes for 2023 are invisible to the naked eye. Lexus notes its engineers optimized the front and rear suspension to "enhance ground contact feel, linear steering response, and steering effectiveness in the high cornering G range." While the LC is more of a grand tourer than a track-ready sports car, these updates should make it more engaging to drive on a twisty road than the 2022 model. Buyers who prioritize handling can order an optional Sport Package that bundles a limited-slip differential, Yamaha performance dampers, performance brake pads, and Alcantara upholstery. While the package isn't new, it gains 21-inch forged alloy wheels for 2023. The only other visual change is a new color called Cloudburst Gray that Lexus charges $500 for. It bumps the number of available colors up to nine. Finally, every 2023 LC offers a 10-year subscription to the company's connected services. The drop-top LC also benefits from these updates, and it receives a lighter soft top as well as an optional feature called Climate Concierge that adds a few weeks to convertible season by keeping each passenger's upper body warm. The function can even direct warm or cold air to the back of the driver's hands. Lexus is not making mechanical changes to the LC for 2023. Power for the LC 500 comes from a naturally-aspirated, 5.0-liter V8 rated at 471 horsepower and 398 pound-feet of torque. It spins the rear wheels via a 10-speed automatic transmission, and it sends the coupe from zero to 62 mph in 4.4 seconds. While that's the LC Convertible's only engine option, the coupe is also offered with a gasoline-electric hybrid powertrain built around a 3.5-liter Atkinson-cycle V6 and rated at 354 horsepower. It shifts through both a CVT and a four-speed automatic. The new model year also brings a small price increase: the LC now starts at $94,600 including a $1,150 destination charge. Pricing for the full range is as follows: LC 500: $94,600 ($475 more than in 2022) LC 500h: $100,600 ($475 more than in 2022) LC 500 Convertible: $102,650 ($475 more than in 2022) On sale now, the 2023 Lexus LC will begin arriving on dealer lots in November 2022.

2023 Lexus NX gets slight price increase across the board

Launched for 2022, the second-generation Lexus NX enters its second model year on the market with small price increases across the board. The company's popular mid-range crossover remains available in several variants, including a pair of hybrid models. Pricing for the 2023 NX starts at $39,755 including a $1,150 destination charge. That figure corresponds to the front-wheel-drive NX 250 model. In comparison, the 2022 NX 250 started at $39,500 including the same destination charge. Pricing for the full range is as follows: NX 250 front-wheel-drive: $39,755 ($255 more than in 2022) NX 250 all-wheel-drive: $41,355 ($255 more than in 2022) NX 350: $43,515 ($415 more than in 2022) NX 350h: $43,105 ($405 more than in 2022) NX 450h+: $57,705 ($405 more than in 2022) Lexus is not making any significant changes to the NX for the 2023 model year. The crossover comes standard with a 9.8-inch touchscreen for the infotainment system, wireless Apple CarPlay and Android Auto compatibility, and the Lexus Safety System+ 3.0 suite of electronic driving aids, which bundles features like Risk Avoidance Emergency Steer Assist and Left Turn Oncoming Vehicle Detection/Braking. The list of options includes what Lexus calls "nature-inspired Thematic Ambient Illumination," Black Prism interior trim, and a panoramic moonroof. Buyers who select the NX 350 can also order the F Sport Handling package that adds the Active Variable Suspension (AVS) system, front and rear performance dampers, 20-inch wheels painted in gloss black, and an array of specific trim inside and out. Dealers across the nation will begin receiving the 2023 Lexus NX in the coming weeks. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.