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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti Q50 Eau Rouge portends seriously powerful future sports sedan

"If we built this car I would expect it to feature over 500 horsepower and 600 pound-feet of torque."
Eau Rouge is a notoriously difficult turn at Belgium's Spa-Francorchamps Circuit that is capable of striking fear into the hearts of the most hardened driver. Naming a car after something so terrifying, therefore, strikes us as a rather poor idea.

2022 Infiniti QX60 Review | Redesigned and relevant for the first time

Previously an afterthought in its segment, the completely redesigned 2022 Infiniti QX60 is a large luxury SUV now worth considering. It's far more stylish on the outside, and it's combined with a more luxurious interior with great standard technology and convenience features. It drives much better thanks to a new transmission and sharper suspension tuning. It all adds up to a real competitor. That doesn't mean it's a class-leader, but it's well matched to similarly priced options from Acura, Lincoln, Cadillac, Volvo, Jeep and Hyundai. In fact, with a base price of just over $47,000, it's cheaper than many of the luxury-branded alternatives, and very competitive with the high-end options of mainstream brands. Its one real weakness is a lack of powertrain options. Many vehicles in this segment have at least a couple engines to choose from, including hybrid options. Infiniti offers only a single V6 option. But the affordable price point, spacious and well-appointed interior, and good driving dynamics nevertheless make it a luxury SUV you should check out. Interior & Technology   |   Passenger & Cargo Space   |   Performance & Fuel Economy What it's like to drive   |   Pricing & Features   |   Crash Ratings & Safety Features What's new for 2022? The Infiniti QX60 is completely redesigned for 2022. You can read more about the changes in our first drive review. What are the QX60 interior and in-car technology like? Some of the biggest improvements to the QX60 are inside. The dash has a low and wide lower plane that feels modern and airy. The air vents are hidden in one wide opening in this zone, and various surfaces feature stitched upholstery. Base models feature gloss black trim, with upper trims getting aluminum or natural finish wood trim. The top Autograph trim, which is pictured in this review, combines that lovely wood trim with unique-looking quilted leather on top of the dash. All QX60s feature a 12.3-inch touchscreen infotainment system. It runs basically the same infotainment suite that you find on Nissans, and that's a good thing. It features large, easy-to-find and easy-to-press icons. It all runs quickly and smoothly and is responsive to taps. We also appreciate that climate and audio controls have dedicated controls below the air vents. The volume and climate knobs are particularly appreciated, though the touch-sensitive buttons are less so.