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GM program sees dealers taking on way more loaner cars

Given the volume of vehicles we're talking about, this is a significant development for GM's bottom line. Bring your car into the dealership for service, and you may need a loaner car in exchange. And with so many recalls being carried out, that means a lot of loaners – especially at General Motors dealerships. That could be one of the reasons why GM is massively expanding its loaner fleet program. While many Chevrolet and Buick-GMC dealerships have an on-site rental car location operated by a third party like Enterprise (which may or may not provide a GM vehicle), others manage their own loaner fleets. But while the range of dealerships operating such fleets was once small, reports Automotive News, the number has been growing rapidly: from the locations responsible for only 20 percent of those brands' sales two years ago to about 90 percent today. The impetus for that growth comes down to a massive expansion of GM's Courtesy Transportation Program. The initiative encourages dealers to ramp up their loaner fleet to a maximum size determined by GM, with a mix determined by the dealer itself, so that a showroom in Texas can be bolstered with a fleet of pickup trucks and a dealer in California can employ more Volt and Camaro Convertible loaners. The dealership gets a $500 credit for each vehicle its puts in its fleet, and can use those vehicles as loaners for service customers, as multi-day test drivers or to rent out separately. The vehicles remain in the dealer's fleet for 90 days or 7,500 miles, then they can be sold as used, but with new-car incentives. The dealer gets a fleet of loaners, customers get to use the loaners, try out a new car overnight or buy a barely used car with attractive incentives, and GM gets to clock more sales. But therein lies the kicker: the automaker counts the dispatch of the loaner new vehicle to the dealership as a new-car sale, which could end up distorting its sales figures. Counting loaner vehicles as sold vehicles is something of an industry-standard practice, but given the volume of vehicles we're talking about, this is a significant development for GM's bottom line. One dealership - Paddock Chevrolet in Kenmore, NY, for example - had no loaner fleet two years ago, but now runs a fleet of 50 vehicles. Multiply that by the 4,000 or so dealers GM has across America and you're talking about the potential for hundreds of thousands of these sorts of sales.

2022 GMC Hummer EV voluntarily recalled for battery connector issue

When vehicles from certain automakers need to return to dealers for fixes but the National Highway Traffic Safety Administration isn't involved, these situations might be called "Customer Satisfaction Programs." It is, effectively, a voluntary recall. GM Authority notes that GM has issued one such program for the GMC Hummer EV and the Brightdrop Zevo 600 van (formerly the EV 600) to deal with a battery issue. In roughly 424 total units across both populations, the high-voltage connector might prematurely corrode. If this happens, water can leak through the connector into the pack. A warning light in the gauge cluster will alert owners to the condition. GM doesn't outline the possible results of water getting into the pack, but the outcome wouldn't be ideal.    The fix is a trip to the service bay to have a technician apply sealant to the high-voltage connector.   GM says it will get in touch with Hummer EV and Brightdrop owners about making appoints with dealers. Meanwhile, owners can contact GM Customer Service at 800-462-8782 and refer to Satisfaction Program No. N222362090. Owners can also visit the GM Recall Center page and insert their VINs to find out if their vehicles are affected. Since this isn't a recall overseen by the NHTSA, the issue isn't covered on the NHTSA's site. However, there are Manufacturer Communications between GM and the NHTSA related to other H2 issues such as a calibration issue with the Hummer EV's Extract Mode and the HVAC, so owners might want to visit SaferCar.gov for the whole picture.

GM dealers unhappy about pickup prices

The backlash is beginning. Following General Motors' price hike of the Chevrolet Silverado and GMC Sierra last week, dealers across the country are expressing their ire over increasing prices in the face of rebates and discounts on trucks from Ford and Ram.
Speaking to Automotive News, Sam Pilato, the general manager at Dimmitt Chevrolet in Clearwater, FL, Silverados are "selling very poorly." W. Carrol Smith, the president of Monument Chevrolet in the heart of truck country, Texas, said, "[GM's] position is that the vehicle stands on its own and it doesn't need a bigger rebate. That's not what the market is telling us."
According to AN, that's the general attitude amongst Chevy and GMC dealers across the country, where the twin pickups are getting butchered in sales by competitors offering up to $9,000 off their sticker prices. Part of the problem for GM is that its trucks are arriving on the market near the end of the current F-150's lifecycle, a fact that Ford has taken advantage of.