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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

FBI investigating recently fired Ford engineer for espionage

Agents of the FBI are investigating a potential case of industrial espionage involving a recently fired Ford employee. The Dearborn, MI-based manufacturer had its world headquarters searched by FBI agents on July 11, and according to The Detroit News, had warrants to seize recording devices handed over to Ford by Sharon Leach, a now-former Ford engineer.
Leach, who had spent 17 years with the Blue Oval, was fired last month, after Ford Security relieved her of eight Sansa listening devices. The FBI got involved shortly after her dismissal, searching her home on June 20 and seizing some two dozen items, including computers, jump drives and financial records, according to warrants obtained by The News.
Ford has remained quiet on the matter, with spokeswoman Susan Krusel confirming that the automaker was working with the FBI as part of a "joint investigation," while declining to provide any additional details.

Goodbye Chevy Bolt, hello baby Ram and electric Chrysler 300 replacement? | Autoblog Podcast # 779

In this episode of the Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Senior Editor Jeremy Korzeniewski. They kick things off this week with some news. The Chevy Bolt and Bolt EUV will be discontinued. The McLaren 750S gets revealed and a four-door new flagship McLaren are rumored. Did Chrysler show dealers an electric 300 replacement, did we spy a new compact Ram, and are we closer to a production version of the Genesis X Convertible? Also, Greg recently visited Michigan Central Station, which Ford is revitalizing. In this week's fleet, your hosts discuss driving the Genesis Electrified GV70, Chevy Tahoe RST Performance Edition and the Polaris RZR XP. Finally, they take to Reddit for this week's "Spend My Money" segment. Send us your questions for the Mailbag and Spend My Money at: Podcast@Autoblog.com. Autoblog Podcast # 779 Get The Podcast Apple Podcasts – Subscribe to the Autoblog Podcast in iTunes Spotify – Subscribe to the Autoblog Podcast on Spotify RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown News Chevy Bolt EV and EUV, two of the most affordable EVs, ending production McLaren 750S revealed, adding power and lightness to the old 720S McLaren reportedly confirms four-door model and next flagship supercar Chrysler reportedly showed its dealers an electric 300 replacement Ram small pickup truck spy photos show scaled-down 1500 looks Are we closer to a production version of the Genesis X Convertible? Bill Ford's dream takes shape: Historic Detroit building turns tech incubator Cars we're driving 2023 Genesis Electrified GV70 2023 Chevy Tahoe RST Performance Edition 2024 Polaris RZR XP Spend My Money: Swap a 2023 Kia Stinger GT2 AWD for a 2022 Audi SQ5 Prestige? Feedback Email – Podcast@Autoblog.com Review the show on Apple Podcasts Autoblog is now live on your smart speakers and voice assistants with the audio Autoblog Daily Digest. Say “Hey Google, play the news from Autoblog” or "Alexa, open Autoblog" to get your favorite car website in audio form every day. A narrator will take you through the biggest stories or break down one of our comprehensive test drives. Related video: Podcasts Chevrolet Chrysler Ford Genesis McLaren RAM Truck Convertible Coupe Crossover SUV Electric Future Vehicles Luxury Performance Supercars Sedan