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Preposed class-action lawsuit targets 'defective' MyFord Touch

A national law firm, Hagens Berman Sobol Shapiro LLP, has filed a proposed class action lawsuit whose presupposition is that MyFord Touch is defective. Specifically, the complaint states that the system - as well as the MyLincoln Touch and MyMercury Touch clones - often freeze, fail to respond to voice or touch commands and have issues connecting to mobile phones.
According to Hagens Berman managing partner Steve Berman, MyFord Touch is a theoretically "brilliant idea" that falls short in actual execution. Said Berman in a press release, "In reality, the system is fundamentally flawed, failing to reliably provide functionality, amounting to an inconvenience at best, and a serious safety issue at worst."
Other MFT issues enumerated within the 41-page filing include problems controlling the window defroster, rear-view camera and navigation system. The suit maintains that Ford is aware of the problem but has yet to submit a workable and acceptable solution to MFT customers. Scroll down if you'd like to read the full press release.

Ford acquires Livio to bolster connectivity biz

Ford Motor Company has announced the acquisition of Livio, a Ferndale, MI-based software development company best known for aftermarket in-car connectivity devices, but also as a supplier of technology for proprietary systems for automakers. Livio, co-founded by Sigal and Massimo Baldini, will be a wholly owned subsidiary of Ford Global Technologies.
"With the additional expertise Livio provides us, Ford intends to continue to lead the next generation of in-car connectivity with technology advancements that give consumers more options to access their devices on the go," said Paul Mascarenas, chief technical officer and vice president, Ford Research and Innovation, in a statement.
Ford is clearly trying to beef up its in-house tech capability around telematics and device connectivity. While the Blue Oval has been a leader in these areas with SYNC and MyFord Touch in terms of getting the systems into as many cars as possible, the execution of the applications have been criticized for glitches.

GM hard at work on Chevy Silverado and GMC Sierra PHEV pickups

Autoweek heard from sources at General Motors and Ford about how each automaker is addressing the dip in EV enthusiasm and sales. At General Motors, AW reports, "plug-in hybrid versions of the Chevrolet Silverado and GMC Sierra are headed to market, in a hurry." The sources gave no timeline for when the trucks might appear. GM CEO Mary Barra told analysts during GM's Q4 2023 earnings call, "Let me be clear, GM remains committed to eliminating tailpipe emissions from our light-duty vehicles by 2035, but in the interim, deploying plug-in technology in strategic segments will deliver some of the environmental benefits of EVs as the nation continues to build its charging infrastructure."  It's too soon to predict how the Chevy Silverado EV and GMC Sierra EV will fare on the market, the Silverado EV Work Truck still the only one available to customers. It might be better for GM if they're not too popular at first, the automaker's cautious EV production ramp-up and recent software setbacks responsible for some still-healthy reservation rolls. Barra said the company plans to build between 200,000 and 300,000 EVs, this year, which would clear that backlog. Heading into the end of February, with the Chevy Bolt out of the picture and additional EV pickup production pushed to 2025, our Spidey senses feel those are optimistic numbers. The Chevy Bolt was the third-best-selling EV in the U.S. last year, at 62,044 units. GM didn't have another vehicle in the top ten. Furthermore, the combined sales of every EV in the top ten after the Bolt — seven models from six manufacturers — is only just over 200,000 units. The Blazer EV and Equinox EV could make it happen, but there's no way Chevy wants to rush those, the Blazer EV still in software purgatory.   The report speaks of collateral damage, GM said to have canceled an electric pickup sized below the Ford Maverick and Hyundai Santa Cruz. Automotive News said it saw the truck in January 2023, describing it as a futuristic two-door with a low roof and a 4.5-foot cargo bed. A new full-size van program supposedly got the axe as well, eliminating the plan to put a new Chevy Express and GMC Savana on a Brightdrop EV chassis. Over at Ford, AW says its sources mentioned another canceled midsizer; Ford's apparently stopped working on an EV pickup sized a bit below the Nissan Frontier.