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Buyer says Dodge dealer gave him wrong Charger, failed to notice for 2 months

Mistakes happen, and they happen all the time. But when that mistake means a customer doesn't get what he or she paid for, something's gotta give. That's what one Dodge Charger buyer claims he is trying to sort out with his local dealership. Two months after taking delivery, the owner (going by the user name Dakrbouncer4689 on Reddit) says he got a call from his local Dodge dealership reporting a little problem. He had ordered and paid for the Charger SXT (pictured above on the dealer lot), but was given a Charger SE instead. The SE being the lower trim level, this presented one set of problems – namely a $2,000 discrepancy in equipment, like a five-speed automatic versus an eight-speed, a 4.3-inch infotainment display instead of 8.4, heated seats, leather steering wheel, premium audio, remote starter and so on. The second set of issues is that the VIN number on the paperwork (including the registration and insurance papers) of course doesn't match that of the car itself. The dealer, having obviously made a rather large mistake, apparently called the owner in to sort out the mess, but according to the customer's account, things didn't go as smoothly. Instead of immediately working to address the problem, the salesman kept the owner waiting, acted like it was no big deal, and offered only to swap the cars with no compensation for the trouble. Fortunately, the manager proved more sympathetic and apologetic, and offered the customer three options: he could swap the cars (re-doing the tinted windows on the SXT that the customer had done on the SE and throwing in leather seats for free), he could keep the SE (with the dealership handling the paperwork, throwing in the leather seats, adjusting the price and refunding an extra $400), or they could cancel everything, return the car and part company. As we go to press, the Charger owner had yet to make (or at least share) his decision. But while the principle of caveat emptor makes us wonder how he managed to take home a different car from the one he paid for, clearly the salesman and the dealership made a pretty large mistake by presenting him with the wrong set of keys and letting him off the lot without double checking it all. News Source: Darkbouncer4689 via Reddit, World Car Fans Dodge Car Buying Car Dealers Economy Cars Sedan

Fiat Chrysler wins top Total Quality Award for first time

The Strategic Vision Total Quality Awards are 20 years old in 2015, and Chrysler has never topped the awards before. Until now, that is. Fiat Chrysler takes the overall award on the corporate level with six segment leaders from Fiat, Dodge, Jeep, and Ram. The Fiat 500 won Small Multi-Function Car, the 500e won Small Alternative Powertrain, the Dodge Challenger tied at the top in the Specialty Coupe category alongside the very un-coupe Mini Cooper Countryman, the Jeep Wrangler Unlimited took the Entry SUV category, the Dodge Durango won in Mid-Size SUV, and Ram took the overall in Best Non-Luxury Brand. The accolade means FCA has gone from one segment winner in 2010 to overall victory in five years. Cars have gotten so good, says Strategic Vision, that it is harder than ever to win. In fact, says the group, 18 years ago 85 percent of all vehicle brands had more than half a problem per vehicle. This year, no brand has more than half a problem per vehicle. The organization measures "over 155 specific aspects of the customer's experience," and scores are based on input from more than 46,000 customers. Other notables in and near the winner's circle include Volkswagen and General Motors, who tied for second place on the corporate scale, one point behind FCA. The Mini Cooper Roadster scored the highest of any model, the Corvette Stingray Convertible and Coupe scored the second- and third-highest. The Chevrolet Colorado is the first domestic Standard Pickup winner in more than ten years, and the Nissan Titan carried the Full-Size Pickup category. The press release below has all the details on how winners and losers are selected, and the full list of automakers and how they finished. "The Customer's 'Total' Experience Defines Quality, Fiat Chrysler Scores Highest in Total Quality," says Strategic Vision The 2015 Total Quality Awards® SAN DIEGO, Friday, July 17, 2015 — Unknown to many, when some consumer research firms rank a car company's quality performance they often do so by simply "counting problems." In the past, this may have been acceptable, but in today's modern and efficient manufacturing world the difference between the worst brand and best brand is LESS than half-a-problem per vehicle. Thus, any "quality ranking" based on this method is severely lacking in the complete picture of the "Total" Quality experience that customers actually use to judge their product ownership.

'CSR Racing 2' mobile game adding 'Fast & Furious' pack

Popular mobile drag-racing game CSR Racing 2 (CSR2) is constantly adding new cars, new events, and new features to keep the game fresh. In March, CSR2 released the stunning McLaren Speedtail into the game, and for April, a "Fast & Furious"-themed pack is on the way. CSR2 recently celebrated 100 seasons of racing (the game runs on its own calendar) and announced a new update is on the way. Many new vehicles are coming, including a McLaren F1 LM, a Mercedes-Benz 300 SL Coupe, a Bugatti EB110 Super Sport, a Honda NSX-R, a C3 Chevrolet Corvette ZR1, a Lamborghini Countach LP5000 Quattrovalvole, a Porsche Carrera GT and a Shelby Cobra 427 S/C.  Through various events, players will also be able to unlock more cars such as the Aston Martin Valhalla Concept, the Ferrari Monza SP1 and SP2, a TVR Griffith, a Toyota GR Supra, a Bugatti Chiron Pur Sport, a BMW M8 Competition Coupe, and for the first time in a video game, the Mini John Cooper Works GP. But possibly the most hyped vehicles included in the new update are not cars that come straight from the production line. Update 2.11 will add character cars from the "Fast & Furious" franchise.  As part of a series of special events within the game, CSR2 customers will be able to race with numerous F&F cars such as the 1970 Dodge Charger Daytona, the 2001 Veilside Honda S2000, and Jesse's iconic 1995 Volkswagen Jetta. There are no details about the specifics of the events, but the first will launch in mid-April and the rest will slowly drip the rest of the year. The new cars come after CSR2 released the "Fast & Furious" Toyota Supra, Veilside Mazda RX-7, and Mitsubishi Eclipse back in 2019.  For more information about CSR2 and the upcoming update, visit CSR2's Tumblr. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Featured Gallery CSR Racing 2 Fast and Furious Pack Auto News Toys/Games TV/Movies Dodge Honda Volkswagen Fast & Furious Honda S2000