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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

L.A. Auto Show, Chevy Volt and the Lincoln Navigator | Autoblog Podcast #563

On the latest Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Green Editor John Snyder. First, they recap the biggest and best reveals of the 2018 Los Angeles Auto Show. Then they take a moment to say goodbye to the Chevy Volt, and to talk about their recent drives in the to-be-discontinued plug-in. Finally, they review the Lincoln Navigator, and marvel at the Black Label's stunning interior treatment.Autoblog Podcast #563 Get The Podcast iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown 2018 L.A. Auto Show recap 2020 Porsche 911 2020 Jeep Gladiator 2020 Lincoln Aviator 2019 Mazda3 Rivian R1T pickup and R1S SUV 2020 Hyundai Palisade 2019 Honda Passport Audi E-Tron GT Concept One last drive in the Chevrolet Volt Driving the Lincoln Navigator Feedback Email – Podcast@Autoblog.com Review the show on iTunes Related Video:

2019 Nissan Leaf Plus vs. Chevy Bolt, Hyundai Kona Electric: How they compare on paper

Buying an EV once meant choosing either a reasonably priced model with paltry range and weak power, or a massively expensive one with a decent range. But today we have not one, but three options with reasonable prices and healthy ranges of over 200 miles. The latest of which is the 2019 Nissan Leaf Plus, which brings a bigger battery and a more powerful motor over its entry-level counterpart. The question is, how does it stack up with the defending entries in this segment, the 2019 Chevy Bolt EV and Hyundai Kona Electric? To get an idea, we've gathered up the specifications of each electric hatchback for comparison. We'll take a look at power, torque, electric range, charging options, interior space and the all-important pricing and incentives. You can see the raw numbers in the chart below, and additional insights in the text beyond that. If you'd like to compare these cars with other vehicles, be sure to check out our comparison tools. Range and power No matter how much electric cars improve their overall range, range anxiety is going to be an issue for a while, meaning every mile counts. The Kona Electric is the hands-down winner, managing 258 miles from its 64-kWh battery. Next is the Chevy Bolt EV at 238 miles from the group's smallest 60-kWh battery, followed by the Leaf Plus with 226 miles from a 62-kWh battery. For those who want to get really deep into energy usage, the Bolt EV and the Kona Electric have the same EPA rating for energy consumption of 28 kWh per 100 miles, meaning they're equally efficient. This is particularly impressive for the Kona, since it weighs nearly 300 pounds more than the Bolt. Something else to consider with these electric cars are charging options. All three have 120-volt level 1 and 240-volt level 2 charging capability standard, but only the Leaf Plus and Kona Electric give you DC fast charging capability for free. To get it on the Bolt EV, you'll spend an extra $750. Speaking from experience, you'll want DC fast charging if you plan on doing any long trips. 2019 Nissan LEAF e+ View 26 Photos As for the motors propelling these EVs, there's very little difference. The Bolt and Kona are neck-and-neck with 200 and 201 horsepower respectively. The Leaf has a few more horses at 216. In the torque department, the Leaf is last with 250 pound-feet, and the Bolt is just ahead at 266. The Kona is a serious twister with 290 pound-feet.