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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Chevy Cruze CNG available from Crazy Diamond Performance

Anyone out there who can somehow find a second way to link Pink Floyd to natural gas vehicles gets a prize. Because so far, we have one Michigan-based company called Crazy Diamond Performance (Shine On You Crazy Diamond being a longtime Floyd fave) that's setting out to convert Chevrolet Cruze vehicles to run on compressed natural gas (CNG). All in the name of cheaper fuel and domestic security, of course. Crazy Diamond says it can offer a converted CNG-powered Chevy Cruze for a price as low as $26,000. That four-cylinder version has 130 horsepower and an 8.5-gasoline-gallon-equivalent capacity that provides a full-tank range of as many as 250 miles. Pony up another $2,000 or so and the peppier, turbocharged CNG Cruze can be yours. The company says it will provide a 100,000-mile powertrain warranty and is trying to get EPA certification for its conversions. The selling points are cheaper fuel (CNG is about half the cost of regular gasoline in some parts of the country) and homeland security (CNG reduces dependence on foreign oil). The only production passenger vehicle CNG in the US is the Honda Civic CNG, which sells in very limited numbers. Check out Crazy Diamond's flyer here. Featured Gallery 2015 Chevrolet Cruze LTZ: New York 2014 View 13 Photos News Source: Crazy Diamond Performance via Hybrid Cars, Green Fleet Magazine Green Chevrolet Natural Gas Vehicles CNG

General Motors shaking up its marketing... again

One of the things that dogs the full comeback of General Motors is the instability of its marketing. That part of the automaker got yet another big shakeup today when GM confirmed what I have been tweeting for a few days - strong rumors that the Chevrolet and Cadillac ad accounts are walking to new ad agencies.
Cadillac, GM's luxury brand, is going into review from Fallon Worldwide, Minneapolis and the indications are that Campbell-Ewald, Chevy's old ad shop, will end up with most or all of it. C-E just announced that it was moving from its long-time home in Warren, MI to a new downtown Detroit office next to Ford Field, just blocks from GM.
The other shoe to drop shortly will be the shift of GM's most important brand, Chevy, from Goodby, Silverstein & Partners of San Francisco to McCann-Erickson of Troy, MI. McCann used to be the agency for Buick and GMC, as well as GM's corporate advertising, and has retained some pieces of business over the last few years. Sources have even told us that it was McCann that did a lot of the creative work on Chevy's new ad platform, Find New Roads. (Not to be confused with a former McCann tagline for Saab, "Find Your Own Road.")