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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Survey says $25k barrier is a problem for EVs

The majority of consumers are more or less priced out of the market.
Electric cars are gaining popularity with the general public, but are they still too expensive? According to a survey 1,084 consumers by Navigant Research, a consulting firm located in Boulder, CO, 71 percent want their next car to cost under $25,000, while 41 percent won't go a cent above $20K. Looks like people are even thriftier than we'd originally thought.

2015 Chevrolet Colorado GearOn Edition is ready to do that outdoorsy thing

Bikes, skis, kayaks... the Chevrolet Colorado GearOn is ready to accommodate all of them, thanks to a trip to the Bowtie's accessories catalog. The special edition Colorado features the basics of Chevy's GearOn accessories, including a bars package, bed divider and tie-down rings, which can be supplemented with other accessories to haul all manner of outdoor equipment. Beyond that, though, Chevy has fitted a few other items to lift up the Colorado's styling, including gloss-black 18-inch wheels, black Bowtie emblems, a body-color grille, off-road assist steps and front foglights. It's a tidy little update to the compact truck's still-fresh styling. Check it out in our full gallery of live images, direct from the Chicago Auto Show. Related Video: Featured Gallery 2015 Chevrolet Colorado GearOn Edition: Chicago 2015 View 14 Photos Related Gallery Chevrolet Colorado GearOn Special Edition Image Credit: Live photos copyright 2015 Drew Phillips / AOL Aftermarket Chicago Auto Show Chevrolet Truck Videos Chicago