1966 Buick Lesabre Base Coupe 2-door 5.6l on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM follows Ford and Honda in skipping SEMA

The list of automakers skipping SEMA has become longer. First reported by Muscle Cars and Trucks, and confirmed to us by a company representative, General Motors will not have an official presence at the aftermarket show. It joins Ford and Honda in leaving the show. It will be a large hole in the show, with the GM brands typically filling a significant swath of available show space in one of the main halls. GM hasn't provided much explanation for the move, either. The GM representative provided Autoblog with the same statement that Muscle Cars and Trucks got: "GM has made the decision not to participate in the 2022 SEMA Show. The SEMA show has always inspired us, and accessories and performance parts remain an important part of our business." We also asked if we would see any sort of announcements around the time of the show — Ford said it has plans to share some things around that time — however, the GM representative said that the company has no immediate plans for announcements. Certainly things could change between now and the November show, though. SEMA had previously noted that other exhibitors would help fill in some of the space vacated by these major OEMs. Another OEM, Volkswagen, is returning to the show after an absence, which will also help with the display deficit. Related Video:

Jay Leno finds no detail neglected on Icon's Derelict 1948 Buick Super

Jonathan Ward seems to have one of the greatest jobs in the world. As the CEO at Icon, he's in charge of not only the company's fantastic trucks but its Derelict series of semi-restored classics, as well. Ward's vehicles are no strangers to Jay Leno's Garage, but the latest guest on the show might be one of Icon's coolest yet. What looks like a 1948 Buick Super Convertible on the outside hides the supercharged heart of a Corvette ZR1 underneath. Like the rest of the Derelict series, this old Buick's toasted paint and pitted chrome are all part of the charm of the car, and it's really a case of beauty being more than skin deep. The Super rides on a custom chassis and suspension to make the convertible a far better driver than even a pristine original example. Plus, Ward hides all sorts of modern upgrades inside that are practically invisible until he points them out. Leno absolutely falls in love with driving the Derelict Buick. If his enthusiasm grabs you, the video below from Ward goes much deeper into the build process of this awesome project.