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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

BMW M760i all dressed up for hundredth birthday festivities

BMW is the latest automaker to be celebrating its 100th anniversary this year. So to mark the occasion, the Bavarian automaker is rolling out a special anniversary edition of its flagship 7 Series sedan. Somewhat awkwardly labeled as the BMW Individual 7 Series THE NEXT 100 YEARS, the celebratory edition features a number of special touches to set it apart. The bodywork is painstakingly painted in a unique shade of Centennial Blue metallic, with two-tone 20-inch wheels and handcrafted emblems. The interior meanwhile is highlighted by off-white, fine-grain leather – quilted and trimmed with hand-woven piping – with matching Alcantara headliner and piano-black trim. Of course there are the requisite special badges inside and out, and each sedan comes with a specially made Montblanc fountain pen. Only 100 examples will be made for distribution worldwide, with three different engine options depending on the market. The US market will only get five examples based on the recently revealed M760i xDrive performance model, complete with 6.6-liter twin-turbo V12 driving 610 horsepower to all four wheels. As a special version of Munich's top-of-the-line luxury sedan, pricing will surely fall within "if you have to ask" territory, so we'll just wish BMW a happy birthday and rest assured that each of the hundred individually numbered examples will find a good home. The BMW 7 Series centennial models "BMW Individual 7 Series THE NEXT 100 YEARS". Woodcliff Lake, NJ – April 19, 2016...Today BMW announced the "BMW Individual 7 Series THE NEXT 100 YEARS" models to mark the company's centenary, representing the historically evolved technological competence of the world's leading manufacturer of premium automobiles and emphasize the exclusivity with which both luxury and innovation are expressed. The BMW 7 Series centennial models are being produced in a limited quantity with only 100 units available worldwide with three different engine variants. The US market will receive 5 units and it will be exclusively available as the "BMW Individual M760i xDrive Model V12 Excellence THE NEXT 100 YEARS" centennial model, featuring a 12-cylinder engine producing 610 hp (preliminary) and a unique combination of state-of-the-art comfort, luxury and dynamic agility. This centennial model will be available by the end of 2016.

Popular Science magazine's Best Of What's New 2012 all ate up with cars

Popular Science has named the winners in its Best of What's New awards, the victors coming in the categories of aerospace, automotive, engineering, entertainment, gadgets, green, hardware, health, home, recreation, security and software. The automotive category did not go wanting for lauded advancements:
Tesla Model S: the Grand Award winner for being "the standard by which all future electric vehicles will be measured."
BMW 328i: it's 2.0-liter turbocharged four-cylinder gets called out for being more powerful and frugal than the six-cylinder it replaces.