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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

BMW 6 Series Convertible gets a little work done for 2015

Truth be told, I've never really found the modern BMW 6 Series to be a particularly attractive car, in Coupe, Convertible, or sedan Gran Coupe forms. This current generation certainly looks a whole lot better than the Bangle-fied Six that came before it to my eyes, but on the whole, I find much of the car's design to be fussy and awkward. There's a new 6 Series on the way, scheduled to arrive sometime in 2017 or 2018, but to hold us over until then, BMW is freshening its current range, as evidenced by this convertible prototype our trusty spies recently caught testing.
Will the changes to the current 6 Series be an improvement? Perhaps. Up front, there are restyled headlamps and a new front bumper, and at the rear, BMW has redesigned the LED taillamps to bring them more in line with the rest of the company's offerings. Aside from those modest tweaks, we don't expect much more to change on the Big Six - the interior will likely carry over with some minor tweaks (or new colors), and it's possible the powertrains could be massaged gently for gains in either power, efficiency, or both.
Whether you think this new look is pretty or not, this freshened 6 Series will likely debut sometime next year, while BMW's engineers and designers craft the all-new version. See it from several angles in our gallery, above.

BMW revisits its 8 Series

So why would BMW choose July 2 to release a retrospective on the 8 Series? Could it have something to do with the recent unveiling of the Pininfarina Gran Lusso Coupe concept, another sleek, B-pillarless V12 two-door, at this year's Villa d'Este? We have no idea, but the timing is likely coincidental.
This three-minute look at the 8 Series talks to Niels Hamann, who was smitten with the long-hooded coupe when it appeared in 1989 and finally bought one in 2004. Hamann also happens to be a project manager at BMW, and that came in handy when he wrote a book detailing every aspect of what was BMW's flagship for ten years but to the chagrin of many only managed one generation.
While we wait for the next clue about the Gran Lusso - 8 Series connection, check out the video below.