1967 Volkswagen Beetle on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Everyone but VW and Tesla has recalled their Takata airbags

Takata's massive airbag inflator recall affected over 32 million vehicles from 11 automakers in the US, but two companies buying the supplier's parts haven't been affected so far: Volkswagen and Tesla. There are 887,055 VWs and 184,926 Teslas using Takata's inflators with ammonium-nitrate propellant, a new accounting shows, according to Automotive News. That doesn't necessarily mean the models need to be recalled. These figures came from a report that Takata prepared for the National Highway Traffic Safety Administration, which listed all of the vehicles it supplied with ammonium nitrate-fueled inflators. The substance is believed to be linked with the components' rupturing, along with manufacturing defects and humidity. "We're not asking because we've got reports of problems; we just need to figure out what the universe is," NHTSA spokesman Gordon Trowbridge said to Automotive News. Takata reportedly told Tesla that the inflators in its EVs are not affected with these problems, and VW is investigating a case in June where a side airbag allegedly burst in a 2015 Tiguan, Automotive News reports. The government is also still researching the precise cause of the parts' ruptures. If the investigation finds ammonium nitrate to be a factor, the vehicles could need recalled. During a Congressional hearing Takata vice president Kevin Kennedy admitted that ammonium nitrate could be among the factors of the ruptures, but the company has continued to use the chemical in its inflators. Takata is now working to transition to a different propellant. Related Video:

EPA message to automakers: You're on notice

With top administrator Gina McCarthy speaking about the "moral obligation for climate action" on Friday, the Environmental Protection Agency announced it would ramp up its oversight of the auto industry in the wake of Volkswagen's emissions cheating. In a letter sent to manufacturers Friday, the agency said it would begin examining cars to see whether they contained defeat devices "in addition to the standard emissions test cycles." "We are putting vehicle manufacturers on notice." Exactly how the agency plans to test for these devices – which are not devices per se, but algorithms contained in millions of lines of software code that govern vehicle functions – remains unclear. Christopher Grundler, the director of the EPA Office of Transportation and Air Quality, divulged few details in how the agency would uncover so-called defeat devices used by cheaters. "Not today – or actually ever – I'm not going to be describing what new ways we'll be using to detect these defeat devices." Later, he said engineers will have to "come up with some clever ways to do this." The only insight he offered was that the EPA, California Air Resources Board, and Environment Canada would partner on testing more cars for emissions and anomalies. Grundler also said the EPA would diversify its testing fleet. In addition to relying on vehicles provided by manufacturers, the federal agency will now also borrow cars from "private citizens" and utilize rental cars for tests. "We are putting vehicle manufacturers on notice," he said. Joint investigations between EPA and CARB have "been very successful in protecting human health and the environment," said Janet McCabe, the agency's acting administrator in the Office of Air and Radiation. "But we also know, and the Volkswagen violations before us now make it clear, we need to adapt and step up our oversight." That may include an increase in on-road testing in addition to the five emissions tests now more relied upon. The EPA owns and maintains 23 portable emissions-monitoring systems like the one used by West Virginia University researchers who first detected elevated levels of nitrogen oxide emissions from two Volkswagen diesel vehicles. Right now, they're almost exclusively deployed to monitor emission from heavy-duty vehicles, whose NOx emissions "dwarf" the amount produced by light-duty vehicles, which produce less than 2 percent of the total, according to the agency's figures.