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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

A stylish Subaru? Viziv Adrenaline previews next-gen Crosstrek

We're big fans of the Subaru Crosstrek — the lifted version of the Impreza hatchback — especially the new plug-in hybrid variant. So much so that one of us spent our hard-earned money on one. The rugged styling and extra ground clearance give it a little more character than the average hatchback. The second-gen model made its debut two years ago at the 2017 Geneva Motor Show. At this year's show, Subaru revealed the new Viziv Adrenaline concept, a good preview of what the next Crosstrek might look like. Subaru says the Viziv Adrenaline uses the company's new "BOLDER" design philosophy. It's still obviously a Subaru, but the lines are sharper than what you see on the current production model. The Viziv Adrenaline packs LED lighting both front and rear, including six-dot fog lights that are mirrored on the rear bumper. White accents on the wheels and roof give it a handsome two-tone look, something that's becoming popular on compact crossovers like the Volvo XC40 and Toyota C-HR. The idea is to make the models even more distinct than they currently are. Some have criticized the new Forester and Ascent for being a little too conservative. We don't know for sure that this is what the next-gen Crosstrek might look like, but based on the size and styling, it's hard to imagine that this is anything else. Design/Style Geneva Motor Show Subaru Crossover Hatchback Concept Cars subaru crosstrek

Subaru XV runs over dog in Russian ad, but in a funny way

In case you're wondering, no, the woman didn't actually hit the dog. This is just a commercial, and a fairly clever one after you get over the perceived canicide, that's meant to show off the desirability of Subaru's lifted Impreza wagon, the XV Crosstrek.
We'll try not to spoil it for you, because it is a fairly humorous piece, but you have to make sure to watch it from start to finish. The found-footage angle of it, which sort of presents it with the same quality as a Russian dashcam video, just adds to the video's ridiculous premise.
We aren't sure if this is an actual ad from the Russian arm of Subaru, as it seems to be posted from an independent account with only one video to its credit. Still, have a look below, and let us know what you think.