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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Buy a McLaren P1 GTR, Porsche 918 Spyder, and a Ferrari LaFerrari all in one place

The McLaren P1, Porsche 918 Spyder, and Ferrari LaFerrari, are arguably the three greatest hypercars yet. Of course, their extremely limited production meant that some ultra-wealthy individuals may have missed out on picking one up. In fact, to get a LaFerrari, you needed to have owned a certain number of Ferraris, and be in good graces with the company. However, if there are any super-rich car enthusiasts reading this right now, your chance to buy one or all of these three supercars is coming up next month at the RM Sotheby's Villa Erba auction in Italy. It will occur on May 27, and feature a McLaren P1 GTR, Porsche 918 Spyder Weissach, and Ferrari LaFerrari. 2016 McLaren P1 GTR McLaren fans, will RM Sotheby's won't offering just any McLaren P1, but rather the hardcore, track-prepped GTR variant. In fact, the GTR is so hardcore that it isn't legal for the street. This particular version went to specialist Lanzante to be converted for road use. Take note that it's only road legal in the UK, and it may not meet laws for other countries. However, that's still more than most GTRs can boast, and if you have the money for this, you shouldn't have any issue taking it to the UK to unleash the P1 GTR's 986 horsepower on public roads. This car could use some driving, too, as it only has about 223 miles on it, some of which included just one track event. RM Sotheby's expects this McLaren to go for between $3.4 million and $3.85 million. 2015 Porsche 918 Spyder Weissach View 31 Photos The Porsche 918 Spyder going up for auction is a special one as well. The first difference you'll notice is that it has been painted a custom color called "Arrow Blue," a hue specially mixed up as part of Porsche's custom paint service. It also features the lightweight Weissach package, which loses a few extra pounds by replacing an assortment of parts for lighter components. Among them are magnesium wheels and wheel bearings, carbon fiber roof, windshield frame, rear fenders, and rear view mirrors, and even titanium-backed brake pads. According to RM Sotheby's those pads have been replaced with fresh 918-spec pieces. The previous owner clearly enjoyed his or her 918, as it has just over 6,800 miles. In case you're interested in a well-loved 918, the auction house expects it to sell for just under $1.3 million to about $1.5 million.

Race Recap: 2013 Petit Le Mans draws curtain on the ALMS [spoilers]

The 16th Petit Le Mans Powered By Mazda, in the final year of the American Le Mans Series presented by Tequila Patrón, was run on Saturday. Even though many of this year's championships had already been decided, the last ALMS race ever would be a 10-hour, 1,000-mile slog around Road Atlanta to get names in the record books and decide a few series trophies.
Since some of you will only get around to your TIVOs (or Fox Sports coverage) today, you should stop reading now if you don't want to know who did what...