1989 Porsche 928 S4 Coupe 2-door 5.0l Auto Enthusiast Owned High Quality Machine on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Nick Murray's problematic Porsche 911 shows the power of a viral video

When Nick Murray took delivery of his 2013 Porsche 911 Carrera S in June 2013, he had saved for it for the past five years. He didn't just pluck a random 911 off a dealer lot. He specially ordered his car with thousands of dollars in extras tailored just to him, and he captured all of the options on his YouTube channel. The love affair didn't last long. Eventually the channel became a place for Nick to air his growing list of grievances about his deteriorating 911. Eventually, his mix of righteous indignation and sarcasm went viral.
By late December, he had already had four warranty repairs done on the car. Things got much worse in March. The computers began resetting whenever Nick drove over large bumps. There was also an acrid, electrical smell that occasionally permeated the cabin. Murray filed for Lemon Law protection. Porsche Cars North America contacted him for the first time to fix the problem, but it didn't help.
Things culminated in April when Murray put up a new video that showed more troubles. He began arbitration with Porsche and asked for either his full purchase price back or an exact replacement. The company countered with a portion of what the car was worth, based on its mileage. Murray refused and turned to his YouTube watchers for help. He asked them to spread the word, and the video went viral with over 800,000 views as of this writing. Supporters posted it multiple times on Porsche's Facebook and Twitter sites.

2017 Porsche 911 Carrera First Drive [w/video]

The second seismic shift in the history of the Porsche 911 is happening as you read this. The first came in the late 1990s, when air cooling was thrown out and a more modern, water-cooled setup was put in place. People freaked out, and prices of air-cooled 911s are now skyrocketing. But I'll argue that this second major change is an even bigger deal: The free-breathing, naturally aspirated engine is gone, in its place a smaller, more powerful, turbocharged lump. But there's no need to panic. Purists be damned; "no replacement for displacement" shouters be silenced. This forced-induction heart beats beautifully in the 911's rump. I'm behind the wheel of a 2017 911 Carrera S coupe, stopped at the base of a winding mountain road on Tenerife, the largest of the Spanish-owned Canary Islands off the northwest coast of Africa. A nearly identical 911 is ahead of me, piloted by one of Porsche's test drivers. The road is closed. Hired spotters watch the corners. I'm about to run up the mountain at full charge, Porsche's expert leading the way. This forced-induction heart beats beautifully in the 911's rump. Behind me is the new engine: a 3.0-liter, twin-turbocharged flat-six. At idle, it still has that unmistakably Porsche, horizontally opposed hum. I've got 420 horsepower and 368 pound-feet of torque to work with, increases of 20 hp and 43 lb-ft compared to the old 3.8-liter, naturally aspirated six. If I launch it, I'll hit 60 miles per hour in under four seconds. Power is routed through the Porsche Doppelkupplung transmission – the best dual-clutch tranny in the business – and the fat, 305-section Pirelli PZero tires out back get all that thrust to the ground. There's a strong engine noise, complemented by the sound of the turbos sucking in air via the intakes just below the rear window. And then there's the exhaust. The standard Carrera comes with two large outlets and the Carrera S replaces those with quad pipes. But I've got the optional sport exhaust, not pictured on the car you see here, with two round outlets moved toward the center of the 911's hiney. Not only do they look way cooler, they're a treat for the ears. The Spanish may have decided to tunnel through many of Tenerife's mountainsides, but the pleasure of punching the throttle and letting the exhaust sing easily makes up for any loss of scenic views. The Carrera S' full 368 lb-ft is available right from 1,700 rpm, and there's no lag prior to arrival.