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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Final notes from Porsche Rennsport Reunion V [w/videos]

Having spent three days with an intense Monterey sun above, a fleet of raucous, roaring racecars below, and a genuine library of hundreds of cars parked everywhere, Porsche Rennsport Reunion V can be summed up in one word: amazing. It's one thing to know today that Porsche is special because rich people buy them and collectors obsess over them. It's another thing to see and hear and feel and smell why Porsches are special, to experience what really makes a brand. Whenever auto writers use the word "pedigree" – usually in reference to brands that don't have it – this is what we mean. And we bathed in it for a weekend. Now we need to wash all of our clothes, because pedigree smells like race fuel. Porsche used all of the Mazda Raceway Laguna Seca pit garages to set up an excellent display of important Le Mans cars, from the 1958 718 RSK to the current 919 Hybrid. All but one were overall or class winners, and four consecutive pit boxes held cars that were all in the movie Le Mans: a 1969 910, a 1969 917K, a 1970 908 LH "Flunder" Spyder, and a 1971 917 LH. Outside the garage on its own plinth was a 1949 Gmund 356 SL, the first Porsche to win an international motorsports race when it took its 110cc class at Le Mans in 1951. Walking from 1958 to 1998 and having all that history in the metal behind you, you could see why Porsche wanted to spend hundreds of millions of dollars to return to Le Mans with the 919 Hybrid to protect its legacy. Even with three full days we didn't get to see everything we wanted to see or talk to everyone we wanted to talk to. We could have spent days interviewing the Who's Who of racing drivers alone. But we did get to answer the questions you left for us in Comments after our 2017 911 Carrera ride-along: RoninEdge: The engineers had left by the time we got your Boxster/Cayman engine question, and the only answer we could get after that was the official Porsche line: "We haven't released any information on any 2017 models other than the four already mentioned," the 911 Carrera and Carrera S in coupe and cabriolet trims. Ferps: Posche North America decided to take the Targa off the website, but you can still buy 2016 models and there are still Targas on dealer lots. The 991.2 Targa hasn't been revealed yet. JohnnyHedwardsJr: We couldn't review the 911 GTS Rennsport Reunion Edition, but there is a gallery of live images below. Porsche is only making 25, and every one of them is spoken for.

Chris Harris gets filthy in a WRC-ready Porsche 911 RGT

Last time we rode with Chris Harris we were shotgun in the tan leather seat of his used-yet-immaculate Ferrari FF. This time we're strapped into a black racing bucket of a filthy Porsche 911 rally car, one that led Harris to effuse, "I don't think I've driven a more exciting car this year, hypercars included." The thrills come courtesy of a 997-series Cup Car that's been reworked by Tuthill Porsche to run in the RGT-class rally series that will piggyback on five World Rally Championship and European Rally Championship races this year. It's not quite the Rothmans Dakar monster, but the RGT series gives privateers an affordable way into rallying with cars that look different and are different from one another. This one kept its 3.8-liter, 444-horsepower 997 Cup engine, but the 39-milllimeter restrictor drops that to about 350 hp. Beyond that are a new rollcage, gear ratios, suspension, fuel tank, underfloor protection and just about everything else. Said the man who built it, it cost "a lot, and it's still costing." But Harris says even though you "have to have your wits about you," it's a hoot to drive. And this is one of the few times you'll hear the phrase "What a tool!" used as a compliment. Check it out in the video above. News Source: Chris Harris on Cars via YouTube Motorsports Porsche Coupe Off-Road Vehicles Racing Vehicles Performance Videos fia rally WRC chris harris porsche 997